printer error 13, please help!

Discussion in 'Mac Basics and Help' started by sylviadafox, Jul 8, 2007.

  1. sylviadafox macrumors newbie

    Joined:
    Mar 20, 2007
    #1
    My printer suddenly stopped working. I was trying to print a page from Word and got an error message saying something like "an error occurred when trying to print the document." Then when I opened the printer setup folder, I noticed that the box next to my printer was checked but deactivated. For some reason I thought if I deleted the printer and re-added it, it would work. But I wasn't able to add my printer back. When I tried that, I got a message saying that "an error occurred when trying to add the selected printer: error 13." I tried to reinstall the printer from the CD; I tried to reinstall after putting printer related files in trash (without emptying it). Nothing worked. Can someone help me? My operating system is OS 10.3.9 and the printer is a canon i 455.

    Thanks!
    :confused:
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    How is the printer connected? Is it directly plugged in via USB? :)
     
  3. sylviadafox thread starter macrumors newbie

    Joined:
    Mar 20, 2007
    #3
    Yes, it is. I've had the ibook and printer for more than two years. Don't know what happened...:)
     
  4. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #4
    Create a new user account. Can you add it from there? :)
     

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