Printing PDFs with Safari and Preview

Discussion in 'Mac Apps and Mac App Store' started by terriyaki, Feb 20, 2008.

  1. terriyaki macrumors 6502a

    Joined:
    Aug 4, 2005
    Location:
    Vancouver
    #1
    I'm not able to print PDFs with Safari or Preview. Both programs crash. I've tried restarting, shutting down, and repairing permissions and nothing seems to be working.

    Here is the pop up I get when Preview crashes:

    [​IMG]

    And here's the details of the crash report:

    Code:
    Process:         Preview [305]
    Path:            /Applications/Preview.app/Contents/MacOS/Preview
    Identifier:      com.apple.Preview
    Version:         4.1 (469.1)
    Build Info:      Preview-4690100~2
    Code Type:       X86 (Native)
    Parent Process:  launchd [127]
    
    Date/Time:       2008-02-20 14:22:37.252 -0800
    OS Version:      Mac OS X 10.5.2 (9C31)
    Report Version:  6
    
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x000000005632617b
    Crashed Thread:  0
    
    Thread 0 Crashed:
    0   com.apple.CoreFoundation      	0x92eb02f4 CFRetain + 36
    1   libAiOHPUtils.10.dylib        	0x19480fe0 AHPString::AHPString(__CFString const*, __HPStringImmutable const*) + 84
    2   libAiOHPUtils.10.dylib        	0x1942c335 AJobSettings::ReadJobTemplate(APuffinTemplate const*) + 1275
    3   com.hp.print2.aio.pde.Puffin  	0x18532b2f 0x18500000 + 207663
    4   com.hp.print2.aio.pde.Puffin  	0x18533558 0x18500000 + 210264
    5   com.hp.print2.aio.pde.Puffin  	0x185dd84a TwoSidedPrintingPdePluginFactory + 6408
    6   ...int.framework.Print.Private	0x179582ca AskUserForFile + 9646
    7   ...int.framework.Print.Private	0x1794d069 0x17947000 + 24681
    8   ...int.framework.Print.Private	0x1794d5a2 0x17947000 + 26018
    9   ...int.framework.Print.Private	0x1794bb02 0x17947000 + 19202
    10  ...int.framework.Print.Private	0x1794a1be 0x17947000 + 12734
    11  ...int.framework.Print.Private	0x1795f79e AskUserForFile + 39554
    12  ...int.framework.Print.Private	0x17969799 CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3787
    13  com.apple.AppKit              	0x94ca370a -[NSWindowController _windowDidLoad] + 525
    14  com.apple.AppKit              	0x94c416f4 -[NSWindowController window] + 126
    15  com.apple.AppKit              	0x94ede917 -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 684
    16  com.apple.AppKit              	0x94eddf54 -[NSConcretePrintOperation runOperationModalForWindow:delegate:didRunSelector:contextInfo:] + 449
    17  com.apple.Preview             	0x000504af -[PVPDFPrintingController printPages:ofDocument:modalParent:] + 872
    18  com.apple.Preview             	0x00034a3d -[PDFWindowController doPrint:] + 363
    19  com.apple.AppKit              	0x94d0ce56 -[NSApplication sendAction:to:from:] + 112
    20  com.apple.AppKit              	0x94dbb7cc -[NSMenu performActionForItemAtIndex:] + 493
    21  com.apple.AppKit              	0x94dbb4d1 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 220
    22  com.apple.AppKit              	0x94dbb157 -[NSMenu performKeyEquivalent:] + 866
    23  com.apple.AppKit              	0x94db99fd -[NSApplication _handleKeyEquivalent:] + 492
    24  com.apple.AppKit              	0x94cd6b36 -[NSApplication sendEvent:] + 3838
    25  com.apple.Preview             	0x0000716d -[PVApplication sendEvent:] + 359
    26  com.apple.AppKit              	0x94c340f9 -[NSApplication run] + 847
    27  com.apple.AppKit              	0x94c0130a NSApplicationMain + 574
    28  com.apple.Preview             	0x0000264a start + 54
    
    Thread 1:
    0   libSystem.B.dylib             	0x94065bce __semwait_signal + 10
    1   libSystem.B.dylib             	0x940908cd pthread_cond_wait$UNIX2003 + 73
    2   libGLProgrammability.dylib    	0x964cd432 glvmDoWork + 162
    3   libSystem.B.dylib             	0x9408fc55 _pthread_start + 321
    4   libSystem.B.dylib             	0x9408fb12 thread_start + 34
    
    Thread 2:
    0   libSystem.B.dylib             	0x94065bce __semwait_signal + 10
    1   libSystem.B.dylib             	0x940908cd pthread_cond_wait$UNIX2003 + 73
    2   com.apple.QuartzCore          	0x9169e121 fe_fragment_thread + 54
    3   libSystem.B.dylib             	0x9408fc55 _pthread_start + 321
    4   libSystem.B.dylib             	0x9408fb12 thread_start + 34
    
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x92eb02da  ecx: 0x56326176  edx: 0xbfffe970
      edi: 0xbfffe984  esi: 0x56326176  ebp: 0xbfffe7b8  esp: 0xbfffe7a0
       ss: 0x0000001f  efl: 0x00010246  eip: 0x92eb02f4   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x5632617b
    
    Binary Images:
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      0x211000 -   0x2fffef  com.apple.RawCamera.bundle 2.0.2 (2.0.2) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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    0x1588f000 - 0x15a11fef  GLEngine ??? (???) <ae45a092ada96b84359d556dea35d505> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
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    0x19400000 - 0x19592fc7 +libAiOHPUtils.10.dylib ??? (???) /Library/Printers/hp/aio/libAiOHPUtils.10.dylib
    0x8fe00000 - 0x8fe2da53  dyld 96.2 (???) <7af47d3b00b2268947563c7fa8c59a07> /usr/lib/dyld
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    0x9058a000 - 0x90595ff9  com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
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    0x9063a000 - 0x90645fe7  libCSync.A.dylib ??? (???) <df82fc093e498a9eb5490761cb292218> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x90646000 - 0x90711fff  com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
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    0x90739000 - 0x907b5feb  com.apple.audio.CoreAudio 3.1.0 (3.1) <70bb7c657061631491029a61babe0b26> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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    0x90868000 - 0x90870fff  com.apple.DiskArbitration 2.2.1 (2.2.1) <75b0c8d8940a8a27816961dddcac8e0f> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x90871000 - 0x9092bfe3  com.apple.CoreServices.OSServices 224.4 (224.4) <ff5007ab220908ac54b6c661e447d593> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    0x9092c000 - 0x9092cff8  com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x9092d000 - 0x9094bff3  com.apple.DirectoryService.Framework 3.5.1 (3.5.1) <96407dca4d6b1d10ae5ca1881e31b27a> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
    0x9094c000 - 0x909dffff  com.apple.ink.framework 101.3 (86) <bf3fa8927b4b8baae92381a976fd2079> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    0x909e0000 - 0x90a06fff  libcups.2.dylib ??? (???) <85ce204da14d62d6a3a5a9adfba01455> /usr/lib/libcups.2.dylib
    0x90a0c000 - 0x90a93ff7  libsqlite3.0.dylib ??? (???) <6978bbcca4277d6ae9f042beff643f7d> /usr/lib/libsqlite3.0.dylib
    0x90a97000 - 0x90b23ff7  com.apple.LaunchServices 286.5 (286.5) <33c3ae54abb276b61a99d4c764d883e2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    0x90b24000 - 0x90b3afe7  com.apple.CoreVideo 1.5.0 (1.5.0) <7e010557527a0e6d49147c297d16850a> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x90b3b000 - 0x90b3bffe  com.apple.quartzframework 1.5 (1.5) <4b8f505e32e4f2d67967a276401f9aaf> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x90b3c000 - 0x90b95ff7  libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x90b96000 - 0x90c48ffb  libcrypto.0.9.7.dylib ??? (???) <330b0e48e67faffc8c22dfc069ca7a47> /usr/lib/libcrypto.0.9.7.dylib
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    0x93362000 - 0x93362ffd  com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x933ce000 - 0x933ceffe  com.apple.MonitorPanelFramework 1.2.0 (1.2.0) <a2b462be6c51187eddf7d097ef0e0a04> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPanel
    0x933cf000 - 0x933ddffd  libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
    0x933de000 - 0x933fbff7  com.apple.QuickLookFramework 1.1 (170.2) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
    0x933fc000 - 0x93533feb  com.apple.imageKit 1.0.1 (1.0) <4cb353ae2d3b141afc3d82b557bde878> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
    0x93534000 - 0x93543fff  libsasl2.2.dylib ??? (???) <b9e1ca0b6612e280b6cbea6df0eec5f6> /usr/lib/libsasl2.2.dylib
    0x9358f000 - 0x935c0ffb  com.apple.quartzfilters 1.5.0 (1.5.0) <22581f8fe9dd2cb261f97a897407ec3e> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
    0x935c1000 - 0x93671fff  edu.mit.Kerberos 6.0.12 (6.0.12) <9e98dfb4cde8b0510fdd972dc9fa1dc9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x93672000 - 0x93672ffd  com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x93673000 - 0x9382eff3  com.apple.QuartzComposer 2.1 (106.3) <ed79ff3644e8883905ba3ba681742476> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
    0x93d53000 - 0x93e8bff7  libicucore.A.dylib ??? (???) <afcea652ff2ec36885b2c81c57d06d4c> /usr/lib/libicucore.A.dylib
    0x93e8c000 - 0x93e91ffb  com.apple.DisplayServicesFW 2.0 (2.0) <8953865f53e940007a4e4ac5390d3c95> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
    0x93e9e000 - 0x93ea0ff5  libRadiance.dylib ??? (???) <20eadb285da83df96c795c2c5fa20590> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x93ea1000 - 0x93ecefeb  libvDSP.dylib ??? (???) <b232c018ddd040ec4e2c2af632dd497f> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    0x93ecf000 - 0x93ecfffb  com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
    0x93ed0000 - 0x93f5bfff  com.apple.framework.IOKit 1.5.1 (???) <a17f9f5ea7e8016a467e67349f4d3d03> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x9405e000 - 0x941bdff3  libSystem.B.dylib ??? (???) <4899376234e55593b22fc370935f8cdf> /usr/lib/libSystem.B.dylib
    0x941be000 - 0x941d6fff  com.apple.openscripting 1.2.6 (???) <b8e553df643f2aec68fa968b3b459b2b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    0x94276000 - 0x9427bfff  com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    0x9427c000 - 0x9468cfef  libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    0x9468d000 - 0x94a4bfea  libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    0x94a4c000 - 0x94b2dff7  libxml2.2.dylib ??? (???) <450ec38b57fb46013847cce851001a2f> /usr/lib/libxml2.2.dylib
    0x94b5e000 - 0x94b8dfe3  com.apple.AE 402.2 (402.2) <e01596187e91af5d48653920017b8c8e> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    0x94bfb000 - 0x953f8fef  com.apple.AppKit 6.5.2 (949.26) <bc4593edd8a224409fb6953a354505a0> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x953f9000 - 0x953fefff  com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x953ff000 - 0x9547eff5  com.apple.SearchKit 1.2.0 (1.2.0) <277b460da86bc222785159fe77e2e2ed> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    0x95547000 - 0x95547ffa  com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x95548000 - 0x9557ffff  com.apple.SystemConfiguration 1.9.1 (1.9.1) <8a76e429301afe4eba1330bfeaabd9f2> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    0x95580000 - 0x95894fe2  com.apple.QuickTime 7.4.1 (14) <1a4838d29e0804a2a102f03c053600f0> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x95895000 - 0x959b9fe3  com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x959c2000 - 0x959c9fe9  libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
    0x959ca000 - 0x95ca3ff3  com.apple.CoreServices.CarbonCore 785.8 (785.8) <827c228e7d717b397cdb4941eba69553> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x95ca4000 - 0x95de9ff7  com.apple.ImageIO.framework 2.0.1 (2.0.1) <68ba11e689a9ca30f8310935cd1e02d6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x95e02000 - 0x9649bfff  com.apple.CoreGraphics 1.351.21 (???) <6c93fd21149f389129fe47fa6ef71880> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x9649c000 - 0x964a5fff  com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    0x964a6000 - 0x96979fde  libGLProgrammability.dylib ??? (???) <a3d68f17f37ff55a3e61aca1e3aee522> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
    0x9697a000 - 0x969ecfff  com.apple.PDFKit 2.1 (2.1) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
    0x969ed000 - 0x96a3cfff  com.apple.QuickLookUIFramework 1.1 (170.2) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
    0x96b11000 - 0x96c8ffff  com.apple.AddressBook.framework 4.1 (687.1) <b2f2f2c925eb080e53b841014e4f9a7c> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x96d08000 - 0x96d08ffd  com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    0x96d09000 - 0x96d1dff3  com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    0x96d1e000 - 0x96db1ff3  com.apple.ApplicationServices.ATS 3.2 (???) <cdf31bd0ac7de54a35ee2d27cf86b6be> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    0x96de7000 - 0x96de8ffc  libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
    0x96de9000 - 0x96decfff  com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    0x96ded000 - 0x96e11feb  libssl.0.9.7.dylib ??? (???) <acee7fc534674498dcac211318aa23e8> /usr/lib/libssl.0.9.7.dylib
    0x96ece000 - 0x96f77fff  com.apple.JavaScriptCore 5523.10.3 (5523.10.3) <9e6719a7a0740f5c224099a7b853e45b> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0xfffe8000 - 0xfffebfff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
    
    Please, someone help. This is really annoying.
     
  2. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #2
    Without knowing something about the files that you are trying to print or the printer that you are trying to print them on, there is nothing that we can say to help you.
     
  3. Cromulent macrumors 603

    Cromulent

    Joined:
    Oct 2, 2006
    Location:
    The Land of Hope and Glory
    #3
    Is it an HP printer you are trying to print too?
     
  4. terriyaki thread starter macrumors 6502a

    Joined:
    Aug 4, 2005
    Location:
    Vancouver
    #4
    Sorry about that. I completely forgot about those two things. :eek:

    Files affected: Any PDF file.

    Printer: Networked HP PSC 1310 shared on the network via a 17" 1.83 Ghz C2D iMac running the latest version of Leopard.

    So yes, the printer affected is an HP printer.

    A Google search brought up one possible solution which was to delete an 'hpImaging.framework' file found in /Library/Printers/hp/Frameworks but that only allowed me to print once. After that first initial print the problem came back again.
     
  5. KLP macrumors newbie

    Joined:
    Mar 30, 2008
    #5
    I'm having a similar issue trying to print a PDF using Preview on a MacBook Pro. The printer is an HP DeskJet 3910 connected by USB to an iBook. Everything was working fine yesterday, but starting this evening Preview crashes when I tell it to print. I get an error similar to that of the OP, except that the prompt references libdj1HPUtils.11.2.dylib instead.

    I can print test pages and Word documents just fine. I cannot locate the hpimaging.framework file anywhere. Any ideas?
     
  6. user999991 macrumors newbie

    Joined:
    Nov 19, 2009
    #6
    Thanks to all for posting this! I just ran into this problem and this fixed it.

    My question is how I remove ALL HP files that were installed when I (mistakenly) tried to install drivers for my HP 7310. I foolishly thought that HP would actually have working software on its site, and not only does the fax and scan software not work, but I got the error reported on this thread after I installed.

    Printing had been working fine before.

    HP does not have an uninstall routine (of course). Is there any way to identify and remove all software, drivers, etc installed by HP and just start over?
     

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