Printing stuck on "Connected to printer"

CrazyEd

macrumors newbie
Original poster
Aug 6, 2019
3
1
Hi,

I"m using a Brother MFC-J497DW printer on MacOS Sierra 10.12.6. The printer prints wirelessly from my iPhone XS just fine using AirPrint. But when I try to print from my mid-2012 MacBook Pro, it gets stuck on "Printing-Connected to printer."

I have repaired disc, installed an update, restarted, set up the printer again, etc.

Error log for the printer looks like this:

E [04/Jun/2019:21:16:01 -0700] [Job 6] A communication error has occurred.
E [04/Jun/2019:21:16:01 -0700] [Job 6] A communication error has occurred.
E [04/Jun/2019:21:43:38 -0700] [Client 1183] Returning IPP client-error-not-possible for Cancel-Job (ipp://localhost/jobs/13) from localhost
E [04/Jun/2019:21:43:42 -0700] [Client 1202] Returning IPP client-error-not-possible for Cancel-Job (ipp://localhost/jobs/15) from localhost
E [04/Jun/2019:21:46:35 -0700] [Job 11] Stopping unresponsive job.
E [04/Jun/2019:22:10:47 -0700] [Job 17] Unable to cancel print job.
E [04/Jun/2019:22:15:02 -0700] [Job 19] Print job canceled at printer.
E [06/Jun/2019:08:30:52 -0700] [Job 7] Unable to queue job for destination "Canon_MG3600_series_2".
E [14/Jun/2019:22:05:23 -0700] [Job 20] Unable to cancel print job.
E [14/Jun/2019:22:07:31 -0700] [Job 21] Unable to cancel print job.
E [15/Jun/2019:11:47:48 -0700] [Job 7] Files have gone away.
E [06/Aug/2019:19:31:46 -0700] [Job 31] Stopping unresponsive job.
E [06/Aug/2019:19:43:15 -0700] [Job 36] Stopping unresponsive job.
E [06/Aug/2019:20:10:03 -0700] [Job 38] Stopping unresponsive job.
E [06/Aug/2019:21:59:02 -0700] [Client 595] Returning IPP client-error-not-possible for Cancel-Job (ipp://localhost/jobs/46) from localhost
E [06/Aug/2019:22:02:11 -0700] [Job 43] Stopping unresponsive job.
E [06/Aug/2019:22:17:10 -0700] [Job 47] Stopping unresponsive job.
E [06/Aug/2019:22:38:40 -0700] [Job 48] Stopping unresponsive job.

Please help. Thanks.