Problem accessing the IP address of a networked printer

Discussion in 'Mac Accessories' started by brainwave89, Nov 13, 2007.

  1. brainwave89 macrumors 6502

    Joined:
    Jul 7, 2006
    #1
    I can't print to a network printer. I can't accesss the IP address when I enter into a browser. Other users can print to the printer.
    What can I so I can print to the networked printer again. Up until today printing was not a problem.

    Thanks for looking.
     
  2. Reflow macrumors 68000

    Reflow

    Joined:
    Mar 30, 2005
    Location:
    NJ/PHL
    #2
    Can you ping the printer? And do you have the right ip address...
     
  3. brainwave89 thread starter macrumors 6502

    Joined:
    Jul 7, 2006
    #3
    no.
    When I do it says:
    ping: sendto: No route to host
    ping: sendto: Host is down
    ping: sendto: Host is down
    ping: sendto: Host is down
    ping: sendto: Host is down

    I am able to ping the same address on another computer.

    Thanks for your help.
     
  4. Reflow macrumors 68000

    Reflow

    Joined:
    Mar 30, 2005
    Location:
    NJ/PHL
    #4
    So theirs your problem, your not connected to the network. plug in your RJ45 cable into the network and see if you get a reply.. If all else fails reboot...
     
  5. brainwave89 thread starter macrumors 6502

    Joined:
    Jul 7, 2006
    #5
    Thanks for your help.

    I am trying to print to a HP C6180 printer that has Ethernet capability. The printer is connnected to a Linksys router via an Ethernet cable.

    Even after rebooting I can't communicate to the IP Address of the printer that other computers can.

    Any suggestions would be appreciated.
     
  6. brainwave89 thread starter macrumors 6502

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    Jul 7, 2006
    #6
    FWIW - I can ping web sites and have no problem accessing and viewing web pages.
     
  7. Virgil-TB2 macrumors 65816

    Virgil-TB2

    Joined:
    Aug 3, 2007
    #7
    Also ... :rolleyes:

    - is your network routed or not?
    - what kind of printer is it?
    - still running Appletalk?
    - HP "JetDirect" nightmare?

    There are really too many variables and not enough information for anyone to diagnose this.

    The fact that you can't even access the CUPs interface by typing the printer's IP into your browser means that the device is either not active or not present on your part of the network.

    If it's a problem with an HP printer ... HP has really, really, screwed up their drivers and their hardware over the last year, and there is a different problem associated with almost every model of printer they make. After 10 years of never having a problem with HP printers, almost every printer they have made for the last year is some kind of nightmare to install in OS-X Tiger but supposedly relief is on the way for Leopard.
     
  8. Reflow macrumors 68000

    Reflow

    Joined:
    Mar 30, 2005
    Location:
    NJ/PHL
    #8
    How are you connected? Wireless or wired. Do you have access the the router as can you plug you network cable into the router and try to ping the printer..
     
  9. brainwave89 thread starter macrumors 6502

    Joined:
    Jul 7, 2006
    #9
    Thank you for your reply.

    How can I determine if my network is routed?
    It is a HP Photosmart C6180
    How can I determine if Apple Talk is running?
    How can I determine if JetDirect is running?

    I am running 10.4.10

    Thank you for your help.
     
  10. brainwave89 thread starter macrumors 6502

    Joined:
    Jul 7, 2006
    #10
    Reflow, thanks.

    I am connected wirelessly. I have phyiscal access to the router.

    I cannot ping the IP address of the printer successfully - though another family laptop can.
     
  11. Reflow macrumors 68000

    Reflow

    Joined:
    Mar 30, 2005
    Location:
    NJ/PHL
    #11
    If someone in your family set it up why don't you ask them. Are you the only mac user there or are the other ones? As in all are running pc's
     
  12. Virgil-TB2 macrumors 65816

    Virgil-TB2

    Joined:
    Aug 3, 2007
    #12
    Sorry, my point was that this is unlikely to be solvable by anyone remotely, even with the best of intentions.

    A quick check of the printers capabilities ... (I went here: http://www.printerspot.com/reviews/hp/photosmart_c6180-review/ ) reveals multiple possible problems.

    It's an older printer (made for 10.3.9), it's also a scanner, it has USB as well as Ethernet interfaces and is managed by a proprietary software bundle that comes with the printer. It also has wireless, which is odd all by itself. :confused:

    Since it only took me a few seconds to find this out, it seems like you haven't really bothered to research the problem yourself and are maybe a bit lost. You also don't seem to know enough about networks or your computer to troubleshoot this stuff. I think you really need to find a real, live person where you are located that can physically walk over and help you out with it.

    If none of that floats your boat, my only suggestion is to try installing the thing as a local USB printer. Most USB printers that are compatible with Macs will connect to your USB port as "local" printers. You can then elect to "share" the printer and as long as your computer is turned on, the printer should show up on the network (the local subnet anyway) for your friends and family members to use.

    Overall though, I would probably start sending emails to HP as the proprietary software bundle is likely going to be a problem.
     
  13. brainwave89 thread starter macrumors 6502

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    Jul 7, 2006
    #13
    Reflow - other mac users have no problems printing. I am the only mac that has a problem.
     
  14. Reflow macrumors 68000

    Reflow

    Joined:
    Mar 30, 2005
    Location:
    NJ/PHL
    #14
    My only suggestion would be to ask someone there, or get someones machine and look at the printer setting in system preferences. Then go from there. Someone in your house hold did set it up you just need to ask them..
     
  15. brainwave89 thread starter macrumors 6502

    Joined:
    Jul 7, 2006
    #15
    Thank you Virgil-TB2 for your help.

    I am a newbie to the mac world which I know doesn't help but otherwise comfortable about networking.

    The printer decided to change it's ip addresses previously and was able to figure that out.

    I will contact HP and ask them why other mac and pc's can print but not this one after I hook it up directly. Once I can communicate with the IP address I know things will get better.

    Thank you all again for your willingness to help.
     
  16. gsahli macrumors 6502a

    gsahli

    Joined:
    Jun 1, 2007
    Location:
    Chicago
    #16
    Any possibility you are in an apartment or condo and by accident are using someone else's wireless? That would explain the symptoms.
     

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