Problem back iPhone 6 plus

Discussion in 'iPhone' started by alexforget82, Apr 5, 2015.

  1. alexforget82 macrumors regular

    Joined:
    Jun 27, 2013
    Location:
    Montreal, Qc
    #1
    Hi everyone !

    First, sorry for my english, i'm french canadian.

    Got my 6 plus since end november. Alaways in a black Apple silicone case.

    Yesterday i remove it from is case to clean it and notice something at the back of the iPhone. See the picture.

    Do you think Apple will replace it ? I book an appointment for tomorrow to Genius Bar.

    Thanks!!

    [​IMG]
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Looks like discoloration caused by your case.
    Not apples fault or problem.
     
  3. alexforget82 thread starter macrumors regular

    Joined:
    Jun 27, 2013
    Location:
    Montreal, Qc
    #3
    Understand it but it's a Apple case not a 2$ ebay cheap case....
     
  4. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #4
    Not sure if Apple will replace it or not. Sometimes it all depends on the store. I have to agree though that it looks like discoloration from the case or possible that it is dirt that got between the case and phone. Does not matter what case you use, be it from Apple or anywhere else. It can still happen. Wish I could have posted better news.
     
  5. Jeff R macrumors 6502

    Jeff R

    Joined:
    Jan 28, 2014
    #5
    If the discoloration was caused by the silicon case, Apple should replace the phone. Return the silicon case & replace it with the Apple leather case when you get to the store. Hopefully, all goes well!
     
  6. alexforget82 thread starter macrumors regular

    Joined:
    Jun 27, 2013
    Location:
    Montreal, Qc
    #6
    See tomorrow. Hope Apple Will replace it.

    Thanks all!!
     
  7. Shanghaichica macrumors 603

    Shanghaichica

    Joined:
    Apr 8, 2013
    Location:
    UK
    #7
    I think you defintley have a case here, as it was an Apple case that has caused the discolouration. I hope it goes in your favour.
     
  8. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #8
    Good luck. Hope Apple decides in your favour.
     
  9. alexforget82 thread starter macrumors regular

    Joined:
    Jun 27, 2013
    Location:
    Montreal, Qc
    #9
    Coming from Apple Store.

    Don't want to change the iPhone. Genius Bar said it's normal use, it can be dust or sand between the phone and the case.

    How it can be normal use after 4 months and the phone always in a case (Apple case...)
     
  10. silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #10
    I would document the whole issue with more details and better quality photos, and then send it to websites like MacRumors. They may be interested in reporting the experience as news.
     
  11. ChinaRye macrumors 6502

    ChinaRye

    Joined:
    Aug 7, 2007
    Location:
    Washington, DC
    #11
    It looks like dust or something else got in between and scuffed up the aluminum back. Quite common unfortunately, but normal wear and tear.
     
  12. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    Pretty much normal wear and tear of daily use.
    Not a manufacturer defect.
    Apple sells hundreds of cases, doesn't mean they warranty the cases not to cause wear like that.
     
  13. hungx macrumors 6502

    hungx

    Joined:
    May 8, 2012
    Location:
    Davis, CA
    #13
    Like everyone else stated, it seems that dust got into the case. There was an issue with the Apple bumpers causing scratches on the iPhone 4/4s, and the same logic applies here. All you can do now is either get a new cases, or continue using your existing case and clean it every month.
     
  14. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #14
    Sorry to hear it did not go in your favour. I have had cases on all my iPhones. Some are better than others, but eventually dirt will get into them. That is why I take my phone out every once in a while and clean them all up.
     
  15. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #15
    Soft cases will all this dirt/grit to get between the device and case and abraid the device surface. Gummy silicone cases are bad at holding this debris. Very good choice to remove you phine one a week or so and clean. Any case can do this to a point so it is always a good idea to remove and clean on occasion.
     
  16. alexforget82 thread starter macrumors regular

    Joined:
    Jun 27, 2013
    Location:
    Montreal, Qc
    #16
    I'm waiting for the satisfaction e-mail comes after a visit to the Apple Store and i decide to run the 6 plus naked...
     

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