iPad Problem charging 6th gen - help

[ssledoux]

We set up my grandson’s new Air 3 yesterday, and I’m trying to get his 6th gen set up for his little brother. I am having an issue getting it to charge. I’ve tried multiple chargers/cords, but they will NOT register that they’re charging, and, if they do, it goes up maybe 1% every 30 minutes or so (but never shows the lightning bolt like it’s charging).

It’s almost like the charging socket is slightly loose or something.

Of course this is a couple months out of warranty, and there’s just no way I can afford apple care on all the grandkids’ iPads, so do you think there’s any reason at all to contact Apple? Anything I can do? I’ve only purchased and owned about 30 ipads between me/my kids/grandkids in the last 6 years or so, and I’ve never had anything like this happen before.

 

[AutomaticApple]

We set up my grandson’s new Air 3 yesterday, and I’m trying to get his 6th gen set up for his little brother. I am having an issue getting it to charge. I’ve tried multiple chargers/cords, but they will NOT register that they’re charging, and, if they do, it goes up maybe 1% every 30 minutes or so (but never shows the lightning bolt like it’s charging).

It’s almost like the charging socket is slightly loose or something.

Of course this is a couple months out of warranty, and there’s just no way I can afford apple care on all the grandkids’ iPads, so do you think there’s any reason at all to contact Apple? Anything I can do? I’ve only purchased and owned about 30 ipads between me/my kids/grandkids in the last 6 years or so, and I’ve never had anything like this happen before.

Does your 8 year old son use the iPad while it’s in the charger? It could have something to do with the battery.

 

[rui no onna]

Have you checked for lint in the socket? That happened to my aunt's iPhone. Turned out it was just dirty.

 

[VineRider]

https://support.apple.com/en-us/HT201569

Try these steps. If this doesn't work then I'd contact Apple support

 

[ssledoux]

Have you checked for lint in the socket? That happened to my aunt's iPhone. Turned out it was just dirty.

How would I do this?
[doublepost=1564148869][/doublepost]

https://support.apple.com/en-us/HT201569

Try these steps. If this doesn't work then I'd contact Apple support

Thank you!

 

[ericwn]

Best success. If support won’t help you because of the warranty maybe it will help to kindly point out the other devices you have already purchased to show what a good customer you are already.
Best success!

 

[ssledoux]

Best success. If support won’t help you because of the warranty maybe it will help to kindly point out the other devices you have already purchased to show what a good customer you are already.
Best success!

I was thinking I might do that. I’ve never even had to go in for a repair on an Apple product, and I cannot count the number I’ve purchased over the last 15 years. I’m hoping maybe they’ll be kind. ;-p

 

[rui no onna]

How would I do this?

Flashlight to check (we just used the iPhone). Funnily enough, we used an earring and my cousin's (long) fingernails to gently scrape out the lint (we were in a car and had nothing else to poke it with).

 

[ssledoux]

Flashlight to check (we just used the iPhone). Funnily enough, we used an earring and my cousin's (long) fingernails to gently scrape out the lint (we were in a car and had nothing else to poke it with).

I couldn’t really see anything in there. I called Apple and am taking it in tomorrow, so we will see what they’ll do, if anything.

 

[Richard8655]

Hard restart the iPad (power and home buttons simultaneously). The charging software can get screwed up occasionally. This worked for me the few times my iPad didn't charge properly.

 

[akash.nu]

Best success. If support won’t help you because of the warranty maybe it will help to kindly point out the other devices you have already purchased to show what a good customer you are already.
Best success!

This doesn’t work ever in my experience.

 

[ssledoux]

This doesn’t work ever in my experience.

Pretty much not expecting that either - hope to at least get a fair price to get it repaired.

 

[akash.nu]

Pretty much not expecting that either - hope to at least get a fair price to get it repaired.

Apple keeps set price for repairs. You’re going to have to pay for whatever it is.

 

[ssledoux]

Apple keeps set price for repairs. You’re going to have to pay for whatever it is.

Yep. Or buy a new one.

 

[*~Kim~*]

Hopefully it will come under the cheaper battery service (£89 in the UK) rather than the other repairs category (£236.44.)

 

[ericwn]

This doesn’t work ever in my experience.

It’s nothing to rely on but I’ve heard from people who had free repairs at Apple after asking and making a good case for themselves. It will come down to the individual situation, who you ask - and who’s asking - and how they’re doing it.

If nothing else helps it’s not wrong to ask.

 

[ssledoux]

It’s nothing to rely on but I’ve heard from people who had free repairs at Apple after asking and making a good case for themselves. It will come down to the individual situation, who you ask - and who’s asking - and how they’re doing it.

If nothing else helps it’s not wrong to ask.

Well they basically offered nothing - $249 to get a replacement. I didn’t do it. Just gonna cut my losses on this one. I listed it on eBay and sold it, broken, quickly and for a decent price, so I’m just gonna figure out something else.

 

[Richard8655]

Well they basically offered nothing - $249 to get a replacement. I didn’t do it. Just gonna cut my losses on this one. I listed it on eBay and sold it, broken, quickly and for a decent price, so I’m just gonna figure out something else.

The hard restart (described above) never worked?

 

[ssledoux]

The hard restart (described above) never worked?

No, and I did it more than once. Apple genius couldn’t do anything with it either. He tried blowing out the port and stuff - no luck.

 

[Richard8655]

No, and I did it more than once. Apple genius couldn’t do anything with it either. He tried blowing out the port and stuff - no luck.

Then yeah, must have been a major defect. Moving on was the only thing to do.

 

[AutomaticApple]

Well they basically offered nothing - $249 to get a replacement. I didn’t do it. Just gonna cut my losses on this one. I listed it on eBay and sold it, broken, quickly and for a decent price, so I’m just gonna figure out something else.

Maybe buy another iPad Air 3 while you’re at it!

 

[ssledoux]

Maybe buy another iPad Air 3 while you’re at it!

LOL I’m not THAT nice of a granny.