iPad Problem charging 6th gen - help

Discussion in 'iPad' started by ssledoux, Jul 26, 2019.

  1. ssledoux macrumors 68000

    ssledoux

    Joined:
    Sep 16, 2006
    Location:
    Down south
    #1
    We set up my grandson’s new Air 3 yesterday, and I’m trying to get his 6th gen set up for his little brother. I am having an issue getting it to charge. I’ve tried multiple chargers/cords, but they will NOT register that they’re charging, and, if they do, it goes up maybe 1% every 30 minutes or so (but never shows the lightning bolt like it’s charging).

    It’s almost like the charging socket is slightly loose or something.

    Of course this is a couple months out of warranty, and there’s just no way I can afford apple care on all the grandkids’ iPads, so do you think there’s any reason at all to contact Apple? Anything I can do? I’ve only purchased and owned about 30 ipads between me/my kids/grandkids in the last 6 years or so, and I’ve never had anything like this happen before.
     
  2. AutomaticApple macrumors 68000

    AutomaticApple

    Joined:
    Nov 28, 2018
    Location:
    Massachusetts
    #2
    Does your 8 year old son use the iPad while it’s in the charger? It could have something to do with the battery.
     
  3. rui no onna macrumors 604

    rui no onna

    Joined:
    Oct 25, 2013
    #3
    Have you checked for lint in the socket? That happened to my aunt's iPhone. Turned out it was just dirty.
     
  4. VineRider macrumors regular

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    May 24, 2018
  5. ssledoux thread starter macrumors 68000

    ssledoux

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    #5
    How would I do this?
    --- Post Merged, Jul 26, 2019 ---
    Thank you!
     
  6. ericwn macrumors 68030

    Joined:
    Apr 24, 2016
    #6
    Best success. If support won’t help you because of the warranty maybe it will help to kindly point out the other devices you have already purchased to show what a good customer you are already.
    Best success!
     
  7. ssledoux thread starter macrumors 68000

    ssledoux

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    #7
    I was thinking I might do that. I’ve never even had to go in for a repair on an Apple product, and I cannot count the number I’ve purchased over the last 15 years. I’m hoping maybe they’ll be kind. ;-p
     
  8. rui no onna macrumors 604

    rui no onna

    Joined:
    Oct 25, 2013
    #8
    Flashlight to check (we just used the iPhone). Funnily enough, we used an earring and my cousin's (long) fingernails to gently scrape out the lint (we were in a car and had nothing else to poke it with).
     
  9. ssledoux thread starter macrumors 68000

    ssledoux

    Joined:
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    #9
    I couldn’t really see anything in there. I called Apple and am taking it in tomorrow, so we will see what they’ll do, if anything.
     
  10. Richard8655 macrumors 65816

    Richard8655

    Joined:
    Mar 11, 2009
    Location:
    Chicago
    #10
    Hard restart the iPad (power and home buttons simultaneously). The charging software can get screwed up occasionally. This worked for me the few times my iPad didn't charge properly.
     
  11. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #11
    This doesn’t work ever in my experience.
     
  12. ssledoux thread starter macrumors 68000

    ssledoux

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    #12
    Pretty much not expecting that either - hope to at least get a fair price to get it repaired.
     
  13. akash.nu macrumors 604

    akash.nu

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    May 26, 2016
    #13
    Apple keeps set price for repairs. You’re going to have to pay for whatever it is.
     
  14. ssledoux thread starter macrumors 68000

    ssledoux

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    #14
    Yep. Or buy a new one.
     
  15. *~Kim~* macrumors 6502a

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    UK
    #15
    Hopefully it will come under the cheaper battery service (£89 in the UK) rather than the other repairs category (£236.44.)
     
  16. ericwn macrumors 68030

    Joined:
    Apr 24, 2016
    #16
    It’s nothing to rely on but I’ve heard from people who had free repairs at Apple after asking and making a good case for themselves. It will come down to the individual situation, who you ask - and who’s asking - and how they’re doing it.

    If nothing else helps it’s not wrong to ask.
     
  17. ssledoux thread starter macrumors 68000

    ssledoux

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    #17
    Well they basically offered nothing - $249 to get a replacement. I didn’t do it. Just gonna cut my losses on this one. I listed it on eBay and sold it, broken, quickly and for a decent price, so I’m just gonna figure out something else.
     
  18. Richard8655 macrumors 65816

    Richard8655

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    #18
    The hard restart (described above) never worked?
     
  19. ssledoux thread starter macrumors 68000

    ssledoux

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    #19
    No, and I did it more than once. Apple genius couldn’t do anything with it either. He tried blowing out the port and stuff - no luck.
     
  20. Richard8655 macrumors 65816

    Richard8655

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    #20
    Then yeah, must have been a major defect. Moving on was the only thing to do.
     
  21. AutomaticApple macrumors 68000

    AutomaticApple

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    Nov 28, 2018
    Location:
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    #21
    Maybe buy another iPad Air 3 while you’re at it! :D
     
  22. ssledoux thread starter macrumors 68000

    ssledoux

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    #22
    LOL I’m not THAT nice of a granny.
     

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21 July 26, 2019