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iPad Problem charging 6th gen - help

ssledoux

macrumors 68030
Original poster
Sep 16, 2006
2,729
2,001
Down south
We set up my grandson’s new Air 3 yesterday, and I’m trying to get his 6th gen set up for his little brother. I am having an issue getting it to charge. I’ve tried multiple chargers/cords, but they will NOT register that they’re charging, and, if they do, it goes up maybe 1% every 30 minutes or so (but never shows the lightning bolt like it’s charging).

It’s almost like the charging socket is slightly loose or something.

Of course this is a couple months out of warranty, and there’s just no way I can afford apple care on all the grandkids’ iPads, so do you think there’s any reason at all to contact Apple? Anything I can do? I’ve only purchased and owned about 30 ipads between me/my kids/grandkids in the last 6 years or so, and I’ve never had anything like this happen before.
 

AutomaticApple

macrumors 603
Nov 28, 2018
5,017
1,952
Massachusetts
We set up my grandson’s new Air 3 yesterday, and I’m trying to get his 6th gen set up for his little brother. I am having an issue getting it to charge. I’ve tried multiple chargers/cords, but they will NOT register that they’re charging, and, if they do, it goes up maybe 1% every 30 minutes or so (but never shows the lightning bolt like it’s charging).

It’s almost like the charging socket is slightly loose or something.

Of course this is a couple months out of warranty, and there’s just no way I can afford apple care on all the grandkids’ iPads, so do you think there’s any reason at all to contact Apple? Anything I can do? I’ve only purchased and owned about 30 ipads between me/my kids/grandkids in the last 6 years or so, and I’ve never had anything like this happen before.
Does your 8 year old son use the iPad while it’s in the charger? It could have something to do with the battery.
 
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rui no onna

macrumors G3
Oct 25, 2013
8,954
4,960
Have you checked for lint in the socket? That happened to my aunt's iPhone. Turned out it was just dirty.
 
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ericwn

macrumors 603
Apr 24, 2016
5,897
3,804
Best success. If support won’t help you because of the warranty maybe it will help to kindly point out the other devices you have already purchased to show what a good customer you are already.
Best success!
 
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ssledoux

macrumors 68030
Original poster
Sep 16, 2006
2,729
2,001
Down south
Best success. If support won’t help you because of the warranty maybe it will help to kindly point out the other devices you have already purchased to show what a good customer you are already.
Best success!

I was thinking I might do that. I’ve never even had to go in for a repair on an Apple product, and I cannot count the number I’ve purchased over the last 15 years. I’m hoping maybe they’ll be kind. ;-p
 
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rui no onna

macrumors G3
Oct 25, 2013
8,954
4,960
How would I do this?
Flashlight to check (we just used the iPhone). Funnily enough, we used an earring and my cousin's (long) fingernails to gently scrape out the lint (we were in a car and had nothing else to poke it with).
 
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ssledoux

macrumors 68030
Original poster
Sep 16, 2006
2,729
2,001
Down south
Flashlight to check (we just used the iPhone). Funnily enough, we used an earring and my cousin's (long) fingernails to gently scrape out the lint (we were in a car and had nothing else to poke it with).

I couldn’t really see anything in there. I called Apple and am taking it in tomorrow, so we will see what they’ll do, if anything.
 
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Richard8655

macrumors 65816
Mar 11, 2009
1,272
619
Chicago
Hard restart the iPad (power and home buttons simultaneously). The charging software can get screwed up occasionally. This worked for me the few times my iPad didn't charge properly.
 
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akash.nu

macrumors G3
May 26, 2016
9,207
10,884
Best success. If support won’t help you because of the warranty maybe it will help to kindly point out the other devices you have already purchased to show what a good customer you are already.
Best success!

This doesn’t work ever in my experience.
 
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*~Kim~*

macrumors 6502a
May 6, 2013
776
179
UK
Hopefully it will come under the cheaper battery service (£89 in the UK) rather than the other repairs category (£236.44.)
 
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ericwn

macrumors 603
Apr 24, 2016
5,897
3,804
This doesn’t work ever in my experience.

It’s nothing to rely on but I’ve heard from people who had free repairs at Apple after asking and making a good case for themselves. It will come down to the individual situation, who you ask - and who’s asking - and how they’re doing it.

If nothing else helps it’s not wrong to ask.
 
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ssledoux

macrumors 68030
Original poster
Sep 16, 2006
2,729
2,001
Down south
It’s nothing to rely on but I’ve heard from people who had free repairs at Apple after asking and making a good case for themselves. It will come down to the individual situation, who you ask - and who’s asking - and how they’re doing it.

If nothing else helps it’s not wrong to ask.

Well they basically offered nothing - $249 to get a replacement. I didn’t do it. Just gonna cut my losses on this one. I listed it on eBay and sold it, broken, quickly and for a decent price, so I’m just gonna figure out something else.
 
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Richard8655

macrumors 65816
Mar 11, 2009
1,272
619
Chicago
Well they basically offered nothing - $249 to get a replacement. I didn’t do it. Just gonna cut my losses on this one. I listed it on eBay and sold it, broken, quickly and for a decent price, so I’m just gonna figure out something else.

The hard restart (described above) never worked?
 
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AutomaticApple

macrumors 603
Nov 28, 2018
5,017
1,952
Massachusetts
Well they basically offered nothing - $249 to get a replacement. I didn’t do it. Just gonna cut my losses on this one. I listed it on eBay and sold it, broken, quickly and for a decent price, so I’m just gonna figure out something else.
Maybe buy another iPad Air 3 while you’re at it! :D
 
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