Problem registering with TheCloud?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mcnicks, Nov 30, 2007.

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  1. mcnicks, Nov 30, 2007

    mcnicks macrumors regular

    Joined:
    Jan 8, 2006
    #1
    Hi,

    I have had my iPhone for a few days and I have tried registering with TheCloud from a variety of hotspots in Edinburgh. My iPhone finds 'Wifi Zone -TheCloud' and, when I open Safari, I am redirected to the O2 / TheCloud registration page. However, when I type in my mobile number and hit the 'Go' button, the form submission seems to hang indefinitely. The form is being sent to a server called 'sar.mycloud.net', but the blue progress bar in the Safari URL display only barely appears.

    Has anybody else seen this happen or worked out a way to fix it? I have phoned O2 support and they suggested resetting my iPhone and then connecting. I have tried that twice whilst I have been near a hotspot, but it has not worked. The second time I phoned O2 support, the representative claimed to have 'reset my signal' despite the fact that I phoned from a work number that does not send any caller ID - which does not inspire much confidence.

    Any ideas?

    Cheers,
    David
     
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  2. shellbryson, Nov 30, 2007

    shellbryson macrumors 6502

    shellbryson

    Joined:
    Dec 28, 2006
    Location:
    Edinburgh
    #2

    Hi David! That's very curious. My WIFI works fine here in Edinburgh on The Cloud. You could try specifically in All Bar One on George Street. I was in there on Wednesday night and WIFI (The Cloud) worked perfectly. I was prompted for my cell number (type the full number without spaces, including the leading 0) and it just worked. Was showing a mate how to view YouTube on it, loved it!

    If that doesn't work, try a full power off and restart - hold the top button down for about 15 second, until the "Do you want to power off" message has gone. Release and you get the Apple logo as OS X restarts. This fixed some crashing/hanging issues with my wifes iPhone.
     
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  3. mcnicks, Nov 30, 2007

    mcnicks thread starter macrumors regular

    Joined:
    Jan 8, 2006
    #3
    I wandered down to Waverley Station and managed to complete the registration there. Hopefully I should be able to connect to other hotspots now (although it may just be that all the hotspots south of Princes Street are rubbish!).

    Cheers for the suggestion ...

    D
     
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