Hi there yes I have 9.3.2 In my GENERAL it tells me that (quite some time ago) I downloaded 10.2.1 I have alway meant to update well here we go. So I click install. it ask for my passcode. I presume this is the six figure number it asks for when it won't take the fingerprint for any reason. It seems to accept that and posts the thing for me to sign "I agree" .... Twice Then it says verifying update. It hangs for a few seconds than it tells me Unable to verify update.....it must wait for a connection to the internet. But it is perfectly well connected. Sure, I can flip windows to Safari and use immediately. A little box come up giving me a choice between RETRY or REMIND ME LATER. That's it. Where do I got rom here? Secondly I'd rather remove the 10.2.1 download waiting to go and go straight into 10.3.3 Possible? THANKS!