Ok hubby bought my IPad used from amazon.com. of course he never thought to reset it back to old settings. I've put so many things on it while learning to use it. NOTE. I'm also blond and getting old. I'm so confused. anyways still trying to figure things out but previous owner had jailbreak on it ..... Not knowing what that was I had son delete it or I think we did. I keep trying to update it but it only updates half way then won't finish. Where can I get help with this. Thanks to those that might reply.