Problem with computer after being reset

brford9

macrumors newbie
Original poster
Dec 31, 2013
2
0
I apologize for this somewhat long story.

About a month ago, my computer kernel panicked. I was running Mavericks at the time and had no problem using iTunes. I did everything I could on my end to try to fix it, including erasing the hard drive and attempting to reinstall, but nothing worked. I took it to the apple store, where the genius reinstalled Snow Leopard on my computer. iTunes ran fine on Snow Leopard, but I recently upgraded back to Mavericks and have not been able to use it since. When I try to run it, it says, "To run iTunes in 64-bit mode, select the iTunes application in the Finder, and choose the 'Get Info' command in the File menu, and uncheck the 'Open in 32-bit mode' checkbox in the iTunes Info window."

Why is this happening? And how can I fix it?
 
Last edited:

maflynn

Moderator
Staff member
May 3, 2009
66,663
33,511
Boston
Did you clear the checkbox as it mentioned? Does it comes back to checked and you're completely unable to run iTunes?

Are there other apps that behave similarly or are stuck in 32bit mode?
 

brford9

macrumors newbie
Original poster
Dec 31, 2013
2
0
@maflynn: I did clear the check box. It stays cleared, but the message still comes up. And I am unable to run it. The rest of iLife is working fine. As far as I can tell, iTunes is the only problem.

@Bear: I am running version 11.1.3, which I believe is the most recent version.
 
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