Hi everyone! I have an unusual issue and need some advice and opinion. I live in Ukraine. For some unclear reason Apple doesn't sell iPhones in my country. But I wanted no other smartphone, so I bought an iPhone in Paris, at Opera Apple store. The thing itself was fine, worked (and still does) OK, no issues with it whatsoever. But I forgot to check the EarPods:-( Besides, I didn't attach any importance to the headset because usually included headphones are garbage. When I returned home, I tried the EarPods out of curiosity, and it turned out, it is an OK headset! I mean they are fairly usable and convenient, worked fine with all my iThings. But it also turned out, mine was broken, bad jack. I tried to replace them, but there's no Apple store in Ukraine. Reseller won't replace them because they don't sell iPhones, and official service center won't replace them either because I don't have some warranty paper thing that only Ukrainian reseller can give (at Paris Apple store they gave me the receipt only), but the reseller won't give me the warranty thing because, again, they don't sell iPhones. I won't be visiting Paris in near future. So, my question is this: What should I do to get the bad headset replaced? Maybe I should write to Apple directly? Or, my friend soon will be visiting Barcelona, maybe if there's an Apple store there, they could swap the headset? (I have the receipt for my iPhone). Thanks!