Problem with Headphones that come with iP4 will Apple Replace

Discussion in 'iPhone' started by Wicked1, Mar 25, 2011.

  1. Wicked1 macrumors 68040

    Wicked1

    Joined:
    Apr 13, 2009
    Location:
    New Jersey
    #1
    I have two new iP4's that are having trouble with the headphones just changing the volume level while listening to music, does Apple replace these, and if so do I have to make a Genius appointment just to get new ones?

    I liek using these at the gym I really would rather not spend a ton of money buying another brand.
     
  2. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #2

    They will and yes you have to make an appt. I had the same problem last summer and they just opened a new box and gave it to me. There are no "refurbished" headphones.

    Same thing with the charger cord too.
     
  3. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #3
    You can also use the Online Service Assistant to set up the repair yourself, or call AppleCare (800-275-2273) and have one of their agents set up the repair. Be prepared to offer a credit card number, one may be gathered to secure return of the headphones if its above a particular $ value.
     
  4. acfusion29 macrumors 68040

    acfusion29

    Joined:
    Nov 8, 2007
    Location:
    Toronto
    #4
    there aren't refurb. headphones, but they do have ones out of box (but still wrapped up) to give to customers who have issues.
     

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