Problem with inserting charts in PPT Mac 2011

[Neuro-Panther]

When I attempt to create a chart in PowerPoint for Mac 2011 (v14.4.7), I get an error stating “To insert a chart, you must first close any open dialog boxes or cancel editing mode in Microsoft Office Excel.”

From my research on the internet, opinions indicate that the error stems from a bad Microsoft Office preference file. Does anyone know if this is true, and how do I locate and delete the preference file? Can’t find any other solution to the problem. Any other suggestions? Does anyone know if updating would solve this problem?

 

[keysofanxiety]

When I attempt to create a chart in PowerPoint for Mac 2011 (v14.4.7), I get an error stating “To insert a chart, you must first close any open dialog boxes or cancel editing mode in Microsoft Office Excel.”

From my research on the internet, opinions indicate that the error stems from a bad Microsoft Office preference file. Does anyone know if this is true, and how do I locate and delete the preference file? Can’t find any other solution to the problem. Any other suggestions? Does anyone know if updating would solve this problem?

Is Office fully up-to-date? You can verify this through Help>Check for Updates.

If it is, try a permissions repair through Disk Utility (just click Repair Disk Permissions, you don't have to verify first) and restart your computer with the option 'reopen windows when logging back in' disabled.

If this doesn't work, please could you quote my post and we'll try a few other things?

 

[Neuro-Panther]

Is Office fully up-to-date? You can verify this through Help>Check for Updates.

If it is, try a permissions repair through Disk Utility (just click Repair Disk Permissions, you don't have to verify first) and restart your computer with the option 'reopen windows when logging back in' disabled.

If this doesn't work, please could you quote my post and we'll try a few other things?

Is Office fully up-to-date? You can verify this through Help>Check for Updates.

If it is, try a permissions repair through Disk Utility (just click Repair Disk Permissions, you don't have to verify first) and restart your computer with the option 'reopen windows when logging back in' disabled.

If this doesn't work, please could you quote my post and we'll try a few other things?

Updated and ran Disk Utility, but problem still persists.

 

[keysofanxiety]

Updated and ran Disk Utility, but problem still persists.

OK, if you delete all the preference files from the library and restart, it should fix the issue.

Ensure all Office applications are completely closed (CMD+Q).

Then go to: Macintosh HD > Users > Your username > Library > Application Support > Microsoft > Office > Preferences > Office 2011. Delete all files in here.

Finally go to: Macintosh HD > Users > Your username > Library > Preferences > Microsoft > Office 2011. Delete all files in here.

Restart computer.

Has this resolved the issue please?

EDIT: If this hasn't resolved the issue, you can try delete the same preference files in the other library (not the user library), by going through Macintosh HD > Library. Not sure if there are the same directories in there, but it's worth a try if that doesn't fix it.

 

[Neuro-Panther]

Can't find these files.

Under my username, I do not see a Library folder.

I see a Library folder under Macintosh HD. This folder contains an Application Support folder and a Preferences folder, but neither folder contains a Microsoft folder.

[Haven't been able to find any of the files noted. Under Application Support, I found a Microsoft folder, but it did not contain any of the subfolders you mentioned. I've done a search, but still could not find anything.]