*problem With Macbook Pro Please Help*

Discussion in 'MacBook Pro' started by Spaceboy Pro, Jan 17, 2010.

  1. Spaceboy Pro macrumors newbie

    Joined:
    Jan 17, 2010
    #1
    Firts of, sorry for the caps. But I am seriously frustrated with my Macbook Pro.

    This is the new aluminum 13inch model.
    My audio and keyboard light doesn't work.

    Audio, well I was watching videos with my headphones on.
    I click on a video and there is no sound. I press the F12 button
    to increase the sound and I see this. http://i48.tinypic.com/2h3ngc6.png
    So now it doesn't matter what I press there is no sound whatsoever.
    Except for when I turn the computer off and turn it back on and here
    the booting up sound. I went to system preferences and sound. But I am
    unable to do anything.

    Now I did some research, and found that people are having the same problem as me. But they said that they see a red light in the audio port. (which I do not see) and they resolved this problem by simply putting a toothpick in to the port and flipping a black switch (which I also do not see). They said they have the black Macbook Pro. Which is an older model, so maybe that's why I do not see the black switch and the red light.

    Backlit Keyboard, same thing. Only now when I press the 2 F5 and F6 buttons nothing happens. I see no image like I do with the sound. And this is truly frustrating. I also did some research and found out that people had the same problem. I didn't see any solutions, but I did see a suggestion. Which was to restart the SMC. But one of the steps to
    restarting the SMC was to remove the battery. But I can't because the battery in my mac is not removable.

    Thanks to anyone who reads, and responds.
     
  2. cmaier macrumors G3

    Joined:
    Jul 25, 2007
    Location:
    California
    #2
    http://support.apple.com/kb/HT3964?viewlocale=en_US

    Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer.
     
  3. Spaceboy Pro thread starter macrumors newbie

    Joined:
    Jan 17, 2010
    #3
    Tried it, when I turned it on it went into a blue screen and froze.

    So I did it again but this time used safeboot to get in.

    And nothing.
     
  4. AppleNewton macrumors 68000

    AppleNewton

    Joined:
    Apr 3, 2007
    Location:
    1 Finite Place
    #4
    Did you try a PRAM reset on start up? command option P R (will restart itself)

    what about trying with a new user account?
     
  5. Spaceboy Pro thread starter macrumors newbie

    Joined:
    Jan 17, 2010
    #5
    Tried to PRAM, same thing goes into a blue screen a freezes.
    So I had to get on with Safeboot again.

    And created new user, same thing.
     
  6. brendu macrumors 68020

    Joined:
    Apr 23, 2009
    Location:
    USA
  7. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #8
    Did you try the Apple Hardware Test? Also try to do a reinstall and see if that helps. I know it's work and time consuming but I would rather try to do everything I can before I would send it off to Apple.
     
  8. Spaceboy Pro thread starter macrumors newbie

    Joined:
    Jan 17, 2010
    #9
    Yes, sending it to Apple is the last thing I wanna do.

    How do I reinstall?
     
  9. caonimadebi macrumors regular

    Joined:
    May 7, 2009
    #10
    Did you, by any chance, restore the MBP from the Time Machine backup from another mac you own? I had the exact same problem when I restored my TM backup from a unibody macbook on a 13" uMBP, the audio and keyboard backlight wouldn't work. In that case you can simply clean install OS X from the disk, and everything should be fine.
     
  10. Spaceboy Pro thread starter macrumors newbie

    Joined:
    Jan 17, 2010
    #11
    ... that must be it. Actually I'm not even sure what time machine really is or does. But I remember messing with it and maybe I accidently deleted it.
    But I still have the time machine icon in the menu bar.

    Now how do I install OS X? Do I just need to put in the disk, or do I have
    to do something before I put in the disk?

    Thanks.
     
  11. iSimx macrumors 6502

    iSimx

    Joined:
    Sep 26, 2007
    #12
    As for the keyboard. This is a known "problem". On my mbp I used to be able to adjust the keyboard brightness. Now I can only do that in a darkened room when the keyboard lighting is activated. Otherwise that keyboard back light disabled sign appears. I'm not sure the reason for it. Possible update? not sure.

    As for the sound, I'm not completely sure. At least there is a chime when the computer starts. Maybe an OS reinstall as a last resort. I'll look into it.

    Simon
     
  12. iSimx macrumors 6502

    iSimx

    Joined:
    Sep 26, 2007
    #13
    Pop in the disc. When something appears click install OS X.

    Couldn't be simpler. :)

    I'm not sure this will solve the keyboard "problem" but hopefully the sound will be restored.

    Simon
     
  13. Spaceboy Pro thread starter macrumors newbie

    Joined:
    Jan 17, 2010
    #14
    YES!!!!!!!!!!!!!!! IT WORKED!! HAHAHA!!!

    Thanks for all your help guys!
     

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