Firts of, sorry for the caps. But I am seriously frustrated with my Macbook Pro. This is the new aluminum 13inch model. My audio and keyboard light doesn't work. Audio, well I was watching videos with my headphones on. I click on a video and there is no sound. I press the F12 button to increase the sound and I see this. http://i48.tinypic.com/2h3ngc6.png So now it doesn't matter what I press there is no sound whatsoever. Except for when I turn the computer off and turn it back on and here the booting up sound. I went to system preferences and sound. But I am unable to do anything. Now I did some research, and found that people are having the same problem as me. But they said that they see a red light in the audio port. (which I do not see) and they resolved this problem by simply putting a toothpick in to the port and flipping a black switch (which I also do not see). They said they have the black Macbook Pro. Which is an older model, so maybe that's why I do not see the black switch and the red light. Backlit Keyboard, same thing. Only now when I press the 2 F5 and F6 buttons nothing happens. I see no image like I do with the sound. And this is truly frustrating. I also did some research and found out that people had the same problem. I didn't see any solutions, but I did see a suggestion. Which was to restart the SMC. But one of the steps to restarting the SMC was to remove the battery. But I can't because the battery in my mac is not removable. Thanks to anyone who reads, and responds.