Problem with my account

Discussion in 'iMac' started by Picogeo89, Aug 31, 2016.

  1. Picogeo89 macrumors newbie

    Joined:
    Aug 31, 2016
    #1
    Hello everybody!
    I have a problem with the main account of my iMac. Accidentally my colleague unplug my iMac while it was working. From that moment i'm not able to access anymore to my account, and seems that all the main folder (e.g. Downloads, Desktops) change all access feature.
    Actually I'm able to use an other account in the same machine, but, I don't know what kind of problem it has and if it is better to format everything and reinstall again the operative system.
    This is the report from etrecheck:

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-08-31 12:34:05

    Download EtreCheck from https://etrecheck.com

    Runtime 1:38

    Performance: Excellent



    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.



    Problem: Other problem



    Hardware Information:

    iMac (27-inch, Late 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac13,2

    1 2.9 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

    BANK 0/DIMM0

    8 GB DDR3 1600 MHz ok

    BANK 1/DIMM0

    8 GB DDR3 1600 MHz ok

    BANK 0/DIMM1

    Empty

    BANK 1/DIMM1

    Empty

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: en1: 802.11 a/b/g/n



    Video Information:

    NVIDIA GeForce GTX 660M - VRAM: 512 MB

    iMac 2560 x 1440



    System Software:

    OS X El Capitan 10.11.2 (15C50) - Time since boot: about one day



    Disk Information:

    APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

    EFI (disk0s1) <not mounted> : 210 MB

    Macintosh HD (disk0s2) / : 999.35 GB (170.45 GB free)

    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB



    USB Information:

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

    Apple Inc. Bluetooth USB Host Controller



    Thunderbolt Information:

    Apple Inc. thunderbolt_bus



    Gatekeeper:

    Mac App Store and identified developers



    Adware:

    ~/Library/LaunchAgents/com.updater.mcy.plist

    ~/Library/LaunchAgents/com.updater.watch.mcy.plist

    2 adware files found. [Remove]



    Startup Items:

    MATLABLmgr: Path: /Library/StartupItems/MATLABLmgr

    Startup items are obsolete in OS X Yosemite



    System Launch Agents:

    [not loaded] 5 Apple tasks

    [loaded] 161 Apple tasks

    [running] 70 Apple tasks



    System Launch Daemons:

    [failed] com.apple.csrutil.report.plist (2015-08-22)

    [not loaded] 46 Apple tasks

    [loaded] 156 Apple tasks

    [running] 85 Apple tasks



    Launch Agents:

    [loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

    [loaded] com.oracle.java.Java-Updater.plist (2013-07-11) [Support]

    [loaded] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]



    Launch Daemons:

    [failed] com.adobe.fpsaud.plist (2016-04-16) [Support]

    [loaded] com.barebones.authd.plist (2013-05-14) [Support]

    [not loaded] com.barebones.textwrangler.plist (2013-04-13) [Support]

    [loaded] com.google.keystone.daemon.plist (2016-07-11) [Support]

    [loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-12-14) [Support]

    [loaded] com.microsoft.autoupdate.helpertool.plist (2016-02-22) [Support]

    [loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded] com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]

    [loaded] com.oracle.java.Helper-Tool.plist (2013-07-11) [Support]

    [loaded] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]



    User Launch Agents:

    [loaded] com.updater.mcy.plist (2016-01-08) Adware! [Remove]

    ~/Library/Application Support/updater_mcy/updater_mcy

    [loaded] com.updater.watch.mcy.plist (2016-01-08) Adware! [Remove]

    ~/Library/Application Support/updater_mcy/updater_mcy



    Internet Plug-ins:

    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-10) Check version

    Google Earth Web Plug-in: 7.1 (2016-06-16) [Support]

    Default Browser: 601 - SDK 10.11 (2015-12-03)

    Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-05-08) [Support]

    AdobePDFViewerNPAPI: 11.0.10 - SDK 10.6 (2014-12-10) [Support]

    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

    Silverlight: 5.1.10411.0 - SDK 10.6 (2013-05-13) [Support]

    QuickTime Plugin: 7.7.3 (2015-12-03)

    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-25) Outdated! Update

    SharePointBrowserPlugin: 14.5.9 - SDK 10.6 (2015-12-14) [Support]

    AdobePDFViewer: 11.0.10 - SDK 10.6 (2014-12-10) [Support]

    DirectorShockwave: 12.0.2r122 - SDK 10.6 (2013-04-03) [Support]



    3rd Party Preference Panes:

    Flash Player (2016-04-16) [Support]

    Flip4Mac WMV (2013-03-29) [Support]

    FUSE for OS X (2016-05-22) [Support]

    Java (2016-08-10) [Support]

    TeXDistPrefPane (2016-03-23) [Support]



    Time Machine:

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

    Macintosh HD: Disk size: 999.35 GB Disk used: 828.89 GB

    Destinations:

    G-RAID with Thunderbolt [Local]

    Total size: 0 B

    Total number of backups: 3

    Oldest backup: 20/11/2015, 10:38

    Last backup: 07/01/2016, 10:59

    Size of backup disk: Too small

    Backup size 0 B < (Disk used 828.89 GB X 3)



    Top Processes by CPU:

    3% WindowServer

    2% fontd

    0% kernel_task

    0% cloudpaird



    Top Processes by Memory:

    1.31 GB com.apple.WebKit.WebContent(4)

    1017 MB kernel_task

    180 MB Finder

    131 MB Safari

    115 MB Xcode



    Virtual Memory Information:

    4.95 GB Free RAM

    11.00 GB Used RAM (7.49 GB Cached)

    3 MB Swap Used



    Diagnostics Information:

    Aug 30, 2016, 02:48:35 PM /Library/Logs/DiagnosticReports/loginwindow_2016-08-30-144835_[redacted].crash

    com.apple.loginwindow - /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow

    Aug 30, 2016, 02:37:26 PM /Library/Logs/DiagnosticReports/loginwindow_2016-08-30-143726_[redacted].crash
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Restore from a backup, or recreate the account
     
  3. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #3
    You have some adware on there you need to get rid off. Run the app Malwarebytes to remove the adware.
     

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