problem with my macbook pro retina

Discussion in 'MacBook Pro' started by iluxglyfada, Apr 23, 2015.

  1. iluxglyfada macrumors newbie

    Joined:
    Apr 23, 2015
    #1
    hello, i have a macbook pro 15' i7 retina early 2013
    water fell on it a few weeks back and i took it too a store to get it dried off. the mac works but it has some problems. 1: the retina display starts off with a green tint and gets back to normal after about 15 minutes. 2: the screen pixels up and crashes and reboots every few hours. i have a system report but i don't know how to read it. can someone help? thank you.
    Anonymous UUID: F50CFA80-89EF-267F-8650-9FADB05675DD

    Thu Apr 23 10:25:30 2015

    *** Panic Report ***
    panic(cpu 4 caller 0xffffff802d41a46e): Kernel trap at 0xffffff802d34c7e6, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0x00000000210c001c, CR3: 0x00000001cfc4e098, CR4: 0x00000000001626e0
    RAX: 0xffffff8040784b20, RBX: 0xffffff8043d261a0, RCX: 0xffffff8043f16840, RDX: 0xffffff802dad54d0
    RSP: 0xffffff813a3a3c80, RBP: 0xffffff813a3a3c80, RSI: 0xff09ff80473689e0, RDI: 0xffffff8043d261a0
    R8: 0x0000000442400100, R9: 0x0000000000020003, R10: 0x0000000100000000, R11: 0xfffffffdffffffff
    R12: 0xffffff8043b95c68, R13: 0xffffff80473689e0, R14: 0xffffff8043d261c8, R15: 0xffffff8046a8f000
    RFL: 0x0000000000010002, RIP: 0xffffff802d34c7e6, CS: 0x0000000000000008, SS: 0x0000000000000000
    Fault CR2: 0x00000000210c001c, Error code: 0x0000000000000000, Fault CPU: 0x4

    Backtrace (CPU 4), Frame : Return Address
    0xffffff8130545e10 : 0xffffff802d32fe41
    0xffffff8130545e90 : 0xffffff802d41a46e
    0xffffff8130546050 : 0xffffff802d436683
    0xffffff8130546070 : 0xffffff802d34c7e6
    0xffffff813a3a3c80 : 0xffffff802d34cc90
    0xffffff813a3a3cc0 : 0xffffff802d32fce8
    0xffffff813a3a3d00 : 0xffffff802d355405
    0xffffff813a3a3d40 : 0xffffff802d7c145b
    0xffffff813a3a3db0 : 0xffffff802d7d8fc2
    0xffffff813a3a3e30 : 0xffffff802d7d9497
    0xffffff813a3a3e70 : 0xffffff802d32c376
    0xffffff813a3a3ea0 : 0xffffff802d41ab8e
    0xffffff813a3a3ec0 : 0xffffff802d43664f

    BSD process name corresponding to current thread: Google Chrome

    Mac OS version:
    14C1514

    Kernel version:
    Darwin Kernel Version 14.1.0: Thu Feb 26 19:26:47 PST 2015; root:xnu-2782.10.73~1/RELEASE_X86_64
    Kernel UUID: 270413F7-3B44-3602-894F-AC0D392FCF8E
    Kernel slide: 0x000000002d000000
    Kernel text base: 0xffffff802d200000
    __HIB text base: 0xffffff802d100000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

    System uptime in nanoseconds: 1349360535381
    last loaded kext at 244597472094: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fae28c000, size 69632)
    last unloaded kext at 673662125543: com.apple.iokit.IOEthernetAVBController 1.0.3b3 (addr 0xffffff7fae860000, size 28672)
    loaded kexts:
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.15.5
    com.apple.driver.ApplePlatformEnabler 2.1.7d1
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
    com.apple.driver.AppleMikeyDriver 269.25
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleHDA 269.25
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.GeForce 10.0.2
    com.apple.driver.AppleIntelHD4000Graphics 10.0.2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleIntelFramebufferCapri 10.0.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleMuxControl 3.8.6
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.IOAHCIBlockStorage 2.7.0
    com.apple.driver.AirPort.Brcm4360 910.26.12
    com.apple.driver.AppleAHCIPort 3.1.0
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 269.25
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
    com.apple.nvidia.driver.NVDAResman 10.0.2
    com.apple.iokit.IOSurface 97.0.1
    com.apple.iokit.IOAcceleratorFamily2 156.6.1
    com.apple.AppleGraphicsDeviceControl 3.8.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.iokit.IOBluetoothFamily 4.3.2f6
    com.apple.driver.AppleHDAController 269.25
    com.apple.iokit.IOHDAFamily 269.25
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.8.6
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginFamily 5.8.1d38
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IO80211Family 710.55
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOUSBFamily 710.4.14
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.159.13.12)
    Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD TS128E, 121.33 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

    ----------

    and to add one more thing...the cpu area and gpu was not effected by water ....a little water fell on the ram and the external parts. thanks again
     
  2. thekev macrumors 604

    thekev

    Joined:
    Aug 5, 2010
    #2
    Is it usually Chrome that comes up in the backtrace? Chrome will sometimes invokes graphics switching. Either way it looks like it may be on its way out. So you took it to the Apple Store? Did they actually mention anything about the extent of water seepage?

    The report tells you a few things. The panic report just tells you things like register values, which core caused the fault, and what drivers were loaded. These things rarely ever happen unless you have a bad driver or hardware problem. In your case a hardware problem seems obvious. Without either of those things, you should almost never see a kernel panic.
     
  3. iluxglyfada thread starter macrumors newbie

    Joined:
    Apr 23, 2015
    #3
    Thanks for the quick reply. I forgot to mention somthing else. My ssd had a problem and i put one in from my macbook air 2013 running yosemite. It had yosemite installed from the air that is a i5. Is it possible that the os is the problem since it was installed for i5?

    ----------

    I am from greece and we really dont have apple stores here so i took it to a repair shop but they opened it in front of me. The water really hardly fell anywhere on the mainboard. Only a few drops around the ram

    ----------

    I also ran a gpu stress test a few times and it passed perfect. I ran the diagnostics at boot and it says mac is perfect. When the screen pixels up and crashes it looks like a gpu problem but it runs gpu tests perfect under a large stress so i cant understand why.
     
  4. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #4


    It's definitely possible. I would back up your data on Time Machine and do a fresh install. You could then try a restore at that point from Time Machine, but if that restore continues to cause crashes, then you'll need to do the reinstall again, but manually re-install apps and bring back your documents from the backup.




    All it takes is a little water hitting the wrong connection, or causing corrosion in a small place. The green tint you mention on the display is definitely not a software problem. That's hardware, and most likely the result of water damage.


    The GPU tests will only detect problems at the time the GPU is acting up. If it's an intermittent issue - which happens a lot with water damage - you'll have to get lucky and run the test at the exact time the GPU is exhibiting problems.

    Also, it might not be the GPU. The display issues could be the result of a problem with the LCD connector, or the display itself. You could find out for sure by connecting an external monitor and seeing if the display problems also show up there.
     
  5. iluxglyfada thread starter macrumors newbie

    Joined:
    Apr 23, 2015
    #5
    Ok... I just did a clean install with yosemite and the problem still persists. Do you recomend me bringing it to be cleaned in a ultrasonic tank with isoprol alcohol? Thanks again
     
  6. iluxglyfada thread starter macrumors newbie

    Joined:
    Apr 23, 2015
    #6
    To add somthing new. I took out the ssd and loaded yosemite to a external usb drive and it is working perfect. Very slow but no reboots or pixeled screen. I sent a pic of what the screen does before reboot. Thank you so much for your advice :)
     

    Attached Files:

Share This Page