Problem with OneDrive on Mojave 10.14.2

Discussion in 'macOS Mojave (10.14)' started by, Nov 6, 2018.

  1. macrumors newbie

    Jun 19, 2018
    Johannesburg, South Africa
    I find that I now cannot right-click in the OneDrive Cloud Icon on the Menu Bar - if I do, the application freezes and reports non-responding in my Activity Monitor and I have to Force-Quit.

    The app does work if it has already been set up but I now cannot add another account as I can't right-click.

    Anyone finding the same problem and is there a fix?

    Thanks, Rob
  2. gwang73 macrumors 6502a


    Jun 14, 2009
    San Francisco Area
    I have the same issue. Microsoft support is useless. If you don't click the menu bar icon and right click your OneDrive folder in Finder, you can open preferences from there until MS releases an update to fix it.
  3. maflynn Moderator


    Staff Member

    May 3, 2009
    You mean asking them for help on an unreleased update? Most vendors will provide support on only released products
  4. gwang73 macrumors 6502a


    Jun 14, 2009
    San Francisco Area
    Well, I'm now past the point of uninstall, re-install, uninstall, re-install and they've asked for logs which I submitted.
    At least OneDrive is still working as long as you don't click on the icon in the menubar.
  5. oscarodas macrumors regular

    May 7, 2013
    Sydney Australia
    This worked for me, even if you can't quit Onedrive from the menu bar:

    Reset OneDrive

    1. Exit OneDrive.

    2. Find OneDrive in your Applications folder

    3. Right-click and select “Show packaged contents”

    4. Navigate into the Contents/Resources folder

    5. Double tap on ResetOneDriveApp.command or ResetOneDriveStandaloneApp.command

    6. Start OneDrive and finish the setup process.

      Note: When choosing location, remember to select the previous OneDrive syncing location. This means your files won’t be downloaded again if they haven’t changed.
  6. gwang73 macrumors 6502a


    Jun 14, 2009
    San Francisco Area
    OneDrive has been updated and now working from the menubar.
    The latest version I have is: 18.212.1021.0007
  7. murdoc2k, Jan 1, 2019
    Last edited: Jan 1, 2019

    murdoc2k macrumors member

    Oct 23, 2009
    This is shocking. It's now Jan 1, 2019 and I just ran into this issue. I'm going to try @oscarodas' method to see if I can get this going again. This is very frustrating!

    --- EDIT
    Just tried @oscarodas' method and still no good. I still can't bring up the contextual menu when I right click on the icon on the menubar... iCloud is starting to look really good.

    For the record, I have a Macbook Pro 2016 w/ Touchbar.
  8. jwhewell macrumors newbie

    Jan 8, 2019
    I found this issue to do with an external monitor; external monitors seem to cause a bunch of issues with Mojave FYI, like mouse stutter when some animation/videos are played in safari.
    Anyway, this issue cannot be fixed by unplugging and replugging the monitor; however, if you need to get to preference or see how a sync is going, unplug your monitor and right click will now work on the oneDrive icon.
    Workaround until MS fixes it, and if you have a ticket open with MS tell them how to reproduce the issue with a second monitor.
    For me the second monitor is stacked on top of the laptop monitor, duno if orientation alignment has anything to do with repro.
  9. JGPP macrumors newbie

    Jun 30, 2018
    --- Post Merged, Jan 12, 2019 at 7:32 AM ---
    Looks like you are on to something jwhewell. Sounds like my problem since upgrading to Mac Mojave on my MacBook Pro 2016. Despite using the latest OneDrive App, with external monitor - LG Mac approved 25 inch display), repeated uninstalls and reinstalls, the icon does not respond to right clicks and hence a dead in the water situation. Disconnect from the external monitor, and everything works. IS MICROSOFT WORKING ON THIS? Does anyone know any workaround so I can use my external display?
    (oscarodas provides the only way to uninstall the OneDrive while connected to the external display, but when the app is reinstalled, it does not fix the problem above. As I said, the only fix is to not use and external display, not entirely a satisfactory solution).

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