I purchased a $149 (shipping charges inclusive) hd enclosure from OWC, waited a month for it, emailed them and was told to wait. I emailed them again after 2 months and was informed that the item was returned back to them and that they had refunded my purchased. I was also told to reorder the item. I checked my credit card and noticed that they had only refunded $64. I emailed them again and they had this to say: "All refused or return to sender orders will be subject to the greater of a $15.00 or 5% restocking fee. Original shipping charges are not refundable. In addition, refused orders will be subject to additional shipping charges incurred in the return and retrieval of the shipment to Other World Computing. International orders that are refused will be subject to local taxes, import and export fees, as well as the greater of a $15.00 or 5% restocking fee and return shipping costs." I don't think it was my fault that the item was returned back to them. I suspected that they had forgotten to put my country's name on the address after checking the order status at their site and informed them about this. Any suggestions on what I should do.