problem with startup please help me :(

Discussion in 'Mac Basics and Help' started by KSA GaY, Jun 19, 2011.

  1. KSA GaY macrumors newbie

    Joined:
    Jun 19, 2011
    #1
    Hi gays

    I'm new at mac world and bad for me i had a big problem in my very first days

    my problem is that my mac asked me to perform an update and i pressed update and restart i think it was an important one then the update proses went wrong somehow now when i press the power button the apple icon appear and immediately a the screen become more gray with some words wrote in it and tell me that i need to restart my computer

    i don't now if you understood my problem but i put an attachment picture for the problem

    by the way my device is macbook pro

    i hope you gays help my i really started to hate my computer
     

    Attached Files:

  2. ECUpirate44 macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #3
    That is a kernal panic. It could be a fluke, but if it happens often, it could mean something is failing. Run th hardware test, (hold D on boot) to be sure.
     
  3. KSA GaY thread starter macrumors newbie

    Joined:
    Jun 19, 2011
    #4
     
  4. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #5
    A kernel panic can be hardware related. Did you change any hardware lately or added an external device?
    Could you perform a clean install (meaning you lose all data on the Mac)?
     
  5. KSA GaY thread starter macrumors newbie

    Joined:
    Jun 19, 2011
    #6
    no i didn't just the update and yes i could do that but isn't there any other way :confused:i don't want to lose my files by the why this is way i decided to get a mac because i got tired from the format and the constant losing of my files :mad:
     

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