problem with startup please help me :(

[KSA GaY]

Hi gays

I'm new at mac world and bad for me i had a big problem in my very first days

my problem is that my mac asked me to perform an update and i pressed update and restart i think it was an important one then the update proses went wrong somehow now when i press the power button the apple icon appear and immediately a the screen become more gray with some words wrote in it and tell me that i need to restart my computer

i don't now if you understood my problem but i put an attachment picture for the problem

by the way my device is macbook pro

i hope you gays help my i really started to hate my computer

 

[simsaladimbamba]

About "You need to restart your computer" (kernel panic) messages
Resolving Kernel Panics
Mac OS X: How to log a kernel panic

Do you still have a warranty?

 

[ECUpirate44]

That is a kernal panic. It could be a fluke, but if it happens often, it could mean something is failing. Run th hardware test, (hold D on boot) to be sure.

 

[KSA GaY]

yes but the warranty only include hardware

the links that you put all says go to safe mode but i can't do that because the same problem appear even in the safe mode

 

[simsaladimbamba]

yes but the warranty only include hardware

the links that you put all says go to safe mode but i can't do that because the same problem appear even in the safe mode

A kernel panic can be hardware related. Did you change any hardware lately or added an external device?
Could you perform a clean install (meaning you lose all data on the Mac)?

 

[KSA GaY]

A kernel panic can be hardware related. Did you change any hardware lately or added an external device?
Could you perform a clean install (meaning you lose all data on the Mac)?

no i didn't just the update and yes i could do that but isn't there any other way i don't want to lose my files by the why this is way i decided to get a mac because i got tired from the format and the constant losing of my files