problem with startup please help me :(

Discussion in 'Mac Basics and Help' started by KSA GaY, Jun 19, 2011.

  1. KSA GaY macrumors newbie

    Jun 19, 2011
    Hi gays

    I'm new at mac world and bad for me i had a big problem in my very first days

    my problem is that my mac asked me to perform an update and i pressed update and restart i think it was an important one then the update proses went wrong somehow now when i press the power button the apple icon appear and immediately a the screen become more gray with some words wrote in it and tell me that i need to restart my computer

    i don't now if you understood my problem but i put an attachment picture for the problem

    by the way my device is macbook pro

    i hope you gays help my i really started to hate my computer

    Attached Files:

  2. ECUpirate44 macrumors 603


    Mar 22, 2010
    That is a kernal panic. It could be a fluke, but if it happens often, it could mean something is failing. Run th hardware test, (hold D on boot) to be sure.
  3. KSA GaY thread starter macrumors newbie

    Jun 19, 2011
  4. simsaladimbamba

    Nov 28, 2010
    A kernel panic can be hardware related. Did you change any hardware lately or added an external device?
    Could you perform a clean install (meaning you lose all data on the Mac)?
  5. KSA GaY thread starter macrumors newbie

    Jun 19, 2011
    no i didn't just the update and yes i could do that but isn't there any other way :confused:i don't want to lose my files by the why this is way i decided to get a mac because i got tired from the format and the constant losing of my files :mad:

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