Problem with touch ID while charging

Discussion in 'iPhone' started by mmartins25, Oct 30, 2015.

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  1. mmartins25, Oct 30, 2015

    mmartins25 macrumors newbie

    mmartins25

    Joined:
    Oct 11, 2015
    #1
    Hi guys, since the first day I have this problem, I don't know why is happening and it's quite strange because I don't know if many people have this problem. I have iPhone 6s 64GB sim-free (I'm from sunny Spain).

    The touch ID works perfectly during the day, but when I'm charging it, mostly of the times it doesn't recognize my fingerprint (even the screen doesn't show the mistake on the recognize, it's like if I don't put my finger on my touch ID). Sometimes it works properly (around 20% of the tries), but mostly not.

    Any recommendation?
    Should I go to Apple store?
     
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  2. Newtons Apple, Oct 30, 2015

    Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    This has been reported by others, also, I think.

    In the past a new USB cable was the fix, but not sure.
     
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  3. abta1, Oct 30, 2015

    abta1 macrumors 6502

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    Location:
    Paris, France
    #3
    Do you also have the problem if you have multiple instances of the same fingerprint loaded for the touchID scanner?
     
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  4. mmartins25, Oct 31, 2015

    mmartins25 thread starter macrumors newbie

    mmartins25

    Joined:
    Oct 11, 2015
    #4
    Thanks to both for your answers. The original usb cable fix this.
     
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  5. Newtons Apple, Oct 31, 2015

    Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    Glad to hear you got it worked out.

    Enjoy!
     
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