Problem with touch ID while charging

[mmartins25]

Hi guys, since the first day I have this problem, I don't know why is happening and it's quite strange because I don't know if many people have this problem. I have iPhone 6s 64GB sim-free (I'm from sunny Spain).

The touch ID works perfectly during the day, but when I'm charging it, mostly of the times it doesn't recognize my fingerprint (even the screen doesn't show the mistake on the recognize, it's like if I don't put my finger on my touch ID). Sometimes it works properly (around 20% of the tries), but mostly not.

Any recommendation?
Should I go to Apple store?

 

[Newtons Apple]

This has been reported by others, also, I think.

In the past a new USB cable was the fix, but not sure.

 

[abta1]

Do you also have the problem if you have multiple instances of the same fingerprint loaded for the touchID scanner?

 

[mmartins25]

This has been reported by others, also, I think.

In the past a new USB cable was the fix, but not sure.

Thanks to both for your answers. The original usb cable fix this.

 

[Newtons Apple]

Thanks to both for your answers. The original usb cable fix this.

Glad to hear you got it worked out.

Enjoy!