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Problem with User Account

Woofie2010

Woofie2010

macrumors regular
Original poster
Dec 11, 2010
123
2
Australia
Hi,
I have a 2017 MacBook Pro with Touch Bar, and I seem to have a problem with my specific user account. An application that I would like to use does not open in my user account. I've tried numerous troubleshooting sets with no luck.

However I decided to test the application in a new user account and everything worked fined in a new user account.

So I feel like to get the app to work, I'll need a new user account, but I don't know how to transfer everything to a new account
 
You could:
  • Uninstall the app, then re-install it. If you go this route, make sure you use the uninstaller that came with the app (if applicable), or use something like AppCleaner to remove all remnants of the app.
  • Navigate to /Users/Library/Application Support and find the folder that corresponds to the app. Delete the folder, then launch the app.
Something is corrupt in your user settings for the app if it will work with a different user account.
 
What App is causing the problem?

Also look in System Preferences / Security & Privacy / General and check
Allow Apps from App Store and Identified Developers.

Also when installing the App - open Security again and see if 'Allow' appears
in the lower right. If you check that it will allow the app to install.
 
Papanate said:
What App is causing the problem?

Also look in System Preferences / Security & Privacy / General and check
Allow Apps from App Store and Identified Developers.

Also when installing the App - open Security again and see if 'Allow' appears
in the lower right. If you check that it will allow the app to install.
Click to expand...
Thats doesn't appear to be the problem.
It worked on my old 2014 MacBook Pro and it seems to open when I create a new User account, but for some reason it doesn't like my account
 
Woofie2010 said:
The application I’m using is the Foxtel App.

Which is an Australian Pay TV company app which allows you to watch TV on your laptop
Click to expand...


Okay - why did you ignore the 20 request for which app you were using?
If you go to the Foxtel App forums - you will see numerous people with
conflict problem with Sierra and High Sierra. There are also a couple of
fixes that seemed to have worked for people.
 
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Reactions: techwarrior
techwarrior said:
You could:
  • Uninstall the app, then re-install it. If you go this route, make sure you use the uninstaller that came with the app (if applicable), or use something like AppCleaner to remove all remnants of the app.
  • Navigate to /Users/Library/Application Support and find the folder that corresponds to the app. Delete the folder, then launch the app.
Something is corrupt in your user settings for the app if it will work with a different user account.
Click to expand...
Been deleting the app the whole time using app cleaner, and I can't find anything in my Library.
I have no idea what is going on!
 
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