Problem with User Account

Discussion in 'macOS High Sierra (10.13)' started by Woofie2010, Apr 4, 2018.

  1. Woofie2010 macrumors member

    Woofie2010

    Joined:
    Dec 11, 2010
    Location:
    Australia
    #1
    Hi,
    I have a 2017 MacBook Pro with Touch Bar, and I seem to have a problem with my specific user account. An application that I would like to use does not open in my user account. I've tried numerous troubleshooting sets with no luck.

    However I decided to test the application in a new user account and everything worked fined in a new user account.

    So I feel like to get the app to work, I'll need a new user account, but I don't know how to transfer everything to a new account
     
  2. techwarrior macrumors 65816

    techwarrior

    Joined:
    Jul 30, 2009
    Location:
    Colorado
    #2
    You could:
    • Uninstall the app, then re-install it. If you go this route, make sure you use the uninstaller that came with the app (if applicable), or use something like AppCleaner to remove all remnants of the app.
    • Navigate to /Users/Library/Application Support and find the folder that corresponds to the app. Delete the folder, then launch the app.
    Something is corrupt in your user settings for the app if it will work with a different user account.
     
  3. Papanate macrumors 6502

    Papanate

    Joined:
    Jul 21, 2011
    Location:
    North Carolina
    #3
    What App is causing the problem?

    Also look in System Preferences / Security & Privacy / General and check
    Allow Apps from App Store and Identified Developers.

    Also when installing the App - open Security again and see if 'Allow' appears
    in the lower right. If you check that it will allow the app to install.
     
  4. Gregg2 macrumors 603

    Joined:
    May 22, 2008
    Location:
    Milwaukee, WI
    #4
    You can find instructions on apple.com
     
  5. Woofie2010 thread starter macrumors member

    Woofie2010

    Joined:
    Dec 11, 2010
    Location:
    Australia
    #5
    Thats doesn't appear to be the problem.
    It worked on my old 2014 MacBook Pro and it seems to open when I create a new User account, but for some reason it doesn't like my account
     
  6. Papanate macrumors 6502

    Papanate

    Joined:
    Jul 21, 2011
    Location:
    North Carolina
    #6
    What is the App???
     
  7. techwarrior macrumors 65816

    techwarrior

    Joined:
    Jul 30, 2009
    Location:
    Colorado
    #7
    Let it go Papanate, OP appears to be complaining and not looking for help.
     
  8. Papanate macrumors 6502

    Papanate

    Joined:
    Jul 21, 2011
    Location:
    North Carolina
    #8

    His posts lead me to believe he is using some kind of sketch
    or pirated software.
     
  9. techwarrior macrumors 65816

    techwarrior

    Joined:
    Jul 30, 2009
    Location:
    Colorado
    #9
    Exactly, too elusive to be legit.
     
  10. Woofie2010 thread starter macrumors member

    Woofie2010

    Joined:
    Dec 11, 2010
    Location:
    Australia
    #10
    The application I’m using is the Foxtel App.

    Which is an Australian Pay TV company app which allows you to watch TV on your laptop
     
  11. Papanate macrumors 6502

    Papanate

    Joined:
    Jul 21, 2011
    Location:
    North Carolina
    #11

    Okay - why did you ignore the 20 request for which app you were using?
    If you go to the Foxtel App forums - you will see numerous people with
    conflict problem with Sierra and High Sierra. There are also a couple of
    fixes that seemed to have worked for people.
     
  12. Woofie2010 thread starter macrumors member

    Woofie2010

    Joined:
    Dec 11, 2010
    Location:
    Australia
    #12
    Been deleting the app the whole time using app cleaner, and I can't find anything in my Library.
    I have no idea what is going on!
     

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