Hello everybody My father bought a MacBook on October 28 of last year from a third party seller A brand new 15,4' boxed, with all the seals and plastics around the box ( so no used item, brand new I repeat) On Monday he had a kernel panic and a display problem ( a light bleed spot in the lower left corner) So I contacted the apple care by phone and they said that my Mac doesn't have warranty, because was bought by my father on AUGUST 1st!!!!!! This is not true! We received the MacBook in October and they said: sent a receipt of payment We sent the receipt, but they asked also the receipt given to the vendor by the stockist! I have contacted the seller and they said that will send the receipt to Apple, but we are losing faith in a service under warranty I hope you can help me, because in my opinion Apple care here is trying to not give assistance to me.... I am an Apple fan, but this is a very very low point of their service Do you suggest me to contact Mr. Cook about the situation?