problem with warranty MacBook pro

Hello everybody
My father bought a MacBook on October 28 of last year from a third party seller
A brand new 15,4' boxed, with all the seals and plastics around the box ( so no used item, brand new I repeat)
On Monday he had a kernel panic and a display problem ( a light bleed spot in the lower left corner)
So I contacted the apple care by phone and they said that my Mac doesn't have warranty, because was bought by my father on AUGUST 1st!!!!!! This is not true! We received the MacBook in October and they said: sent a receipt of payment
We sent the receipt, but they asked also the receipt given to the vendor by the stockist!
I have contacted the seller and they said that will send the receipt to Apple, but we are losing faith in a service under warranty
I hope you can help me, because in my opinion Apple care here is trying to not give assistance to me....
I am an Apple fan, but this is a very very low point of their service
Do you suggest me to contact Mr. Cook about the situation?

 

I'm from Italy
A seller of electronic devices in my town
We have not registered the Mac, since we thought that the activation serve as a prove of warranty similarly to the iPhone and iPad
They are a bit in the wrong here, because on their site they have registered the machine to my father on August 1st ( the Mac was powered on for the first time in October)
Thank you for your reply

 

So my seller bought it on October 24th ( they said that )
If they send the receipt of payment to Apple are you confident that they will update the warranty status?

 

The third party purchased it on October 24 so that's the official purchase date?

It was bought for professional use z( so one year of warranty)
You are correct about all the other purchases in europe

 

I think so... Otherwise the seller would arrange a repair... I had the idea of buying a retina iMac and some other iOS stuff this year, but this service left me very very disappointed.... you have to see how fast they answered me, trying to not do service... On Monday evening my father sent the receipt and on Tuesday morning around 9:30 AM they have already sent another mail saying that they couldn't update the purchase date! Very disappointing... People have to work and contacting the seller is not the priority in life! Very saddened by this situation and support by Apple

Today the seller sent the receipt from the stockiest
I will let you know how it goes
Besides of that the seller told my father that, if Apple doesn't arrange a service, they will contact their assistance service for Apple and swap the display
I have to say that Apple should revise their policy about warranty, since assigning an arbitrary date of purchase to a buyer ( they also told me that this date was assigned because is the release date of this specific model... Technically they have already admitted their fault) is not correct... It could be considered a violation of the rights of the buyer: you cannot assign a data of purchase that isn't true to someone. If it was signed to the seller they maybe could have a better point, but since is assigned to my father is a false statement that tries to cut two months of warranty in my opinion
The problem is not the money involved, but the trust in Apple that goes away

Many many thanks to everyone that tried to help me

 

Of course, but they also stated on their website that the warranty starts upon the delivery of the machine to the final user... certainly not the first of august
We haven't bought the Mac from a thief or something else... If you buy it from a large electronic company ( like best buy in USA or Mediaworld in Europe) it is the same?! Not what you expect from a large company... I understand their approach to ensure the warranty service start on the precise date, but they are practically saying: buy a two year old machine ( like a macbook non retina) new from a third party seller... no warranty from us.... is new but to have warranty from Apple you have to buy from us....
Think about it... Is probably the only company that do this
Please don't try to justify a company that is trying to don't give service to one of its costumers

 

That's fine, but they said is an arbitrary date in the phone call i made to Apple Care
The seller doesn't have the Mac for sale in the shop.... they have to order it...
Otherwise is a good point to know... In the future this would be helpful, maybe for someone who buy a Mac...
Pro machines... 8 months and ruined for a device kept in a case and carried in a padded bag...
Useful not for me
Many thanks for your informations

 

Yes... I know it is possible to make a I got like this, but here in Italy if you make a false payment bill you will go to jail ( probably more easy than killing someone)
Anyhow I have contacted the dop_apple address to solve this thing ( many others have done this with my same problem)
On on e weekend a travel to Apple Store is mandatory... If we could arrange an appointment of course....
From a certain point of view you have to agree with me that considering all purchasers like liers is not a very beautiful thing