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Problem

R

redcom7

macrumors newbie
Original poster
Dec 30, 2016
5
0
Hi all..
Can anyone tell me what is the problem I am getting this screen some minutes after boot

ff06620629181f77ee1399e6980e643b.jpg


Thank you in advance
 
JohnDS said:
Exactly what model Mac? What OS?
Click to expand...
Os latest sierra and model 21.5 late 2009


The strange thing is that this is not happens on recovery...

I though that this was a graphics card problem it seems like this..but if it was a graphics card problem I suppose it should be happen even on recovery mode...


I also tried safe mode and this is not happened...

Any ideas?
 
Last edited:
If it doesn't happen in safe mode, it may be a software problem. Check the Users and Groups preferences panel for startup items and remove any that might look suspicious.

Also, can you download and run the free diagnostic too, EtreCheck: https://etrecheck.com/#download and copy and paste the EtreCheck report into a message here?
 
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I had some weird stuff happen revently on my mid 2014 retina macbook pro when I upgraded to os sierra, my screen suddenly went with pink streaks, then it would not boit to the screen, the computer would boot, but the screen would stay stuck on black.

I ran tech tool pro, and tested the graphics video, and it passed, so it might be acproblem with sierra.

I ended up downgrading to el capitan from a timecmachine backup, and no problems so far, and mac runs snappier too.
 
It sounds like some of your third party software is incompatible with Sierra.
 
is there a way to check for incompatable software? I have lots of apps, be a bit tediuos to go through every one.
 
Certainly a software issue.

Trying to find what exactly causes this will be like finding a needle in a haystack.

I recommend reinstalling OS.
Don't restore from time machine but install each app again.

Then you should see what causes this.

Good luck!
 
redcom7 said:
I though that this was a graphics card problem it seems like this..but if it was a graphics card problem I suppose it should be happen even on recovery mode...
Click to expand...

Not necessarily. Both recovery and safe mode disable graphics acceleration, so you could have a bad GPU that only manifests in regular mode.

As mentioned, safe mode does stop all third party utilities from running. Can you think of anything you installed around the same time this started?
[doublepost=1483205274][/doublepost]
Sossity said:
is there a way to check for incompatable software? I have lots of apps, be a bit tediuos to go through every one.
Click to expand...
No automatic way no.... you can run the utility Etrecheck to get a list of everything running, then work off that list to remove the offender. But if you have a lot of third party items, it can be a real PIA like Meister said to pin it down.
 
happy new year to everyone and thanks for you answers ...


i did not manage to make the etrecheck when mac is booting to normal mode because when i open the app the computer is freezing and gives this screen again but i boot on safe mode and i did it i do not know if it is the same but here are the results....


it happens now mac works great and i manage to get result on normal boot



Code: 
EtreCheck version: 3.1.5 (343)
Report generated 2017-01-01 03:23:01
Download EtreCheck from https://etrecheck.com
Runtime 3:10
Performance: Good

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.

Show signature failures: Enabled

Problem: Other problem

Hardware Information: ⓘ
    iMac (21.5-inch, Late 2009)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    iMac - model: iMac10,1
    1 3,06 GHz Intel Core 2 Duo (Duo) CPU: 2-core
    12 GB RAM Upgradeable - [Instructions]
        BANK 0/DIMM0
            4 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1067 MHz ok
        BANK 0/DIMM1
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM1
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless:  en1: 802.11 a/b/g/n

Video Information: ⓘ
    ATI Radeon HD 4670 - VRAM: 256 MB
        iMac 1920 x 1080

System Software: ⓘ
    macOS Sierra  10.12.2 (16C68) - Time since boot: less than an hour

Disk Information: ⓘ
    SanDisk Ultra II 480GB disk0 : (480,1 GB) (Solid State - TRIM: No)
    [Show SMART report]
        EFI (disk0s1) <not mounted> : 210 MB
        mac os (disk0s2) /  [Startup]: 479.24 GB (403.62 GB free)
        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

    PIONEER DVD-RW  DVRTS09   ()

USB Information: ⓘ
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Card Reader
    Generic  External        
    Logitech USB Gaming Mouse
    Apple, Inc. Keyboard Hub
        Apple, Inc Apple Keyboard
    Apple Inc. Built-in iSight
    Elgato EyeTV Hybrid

Gatekeeper: ⓘ
    Mac App Store and identified developers

Kernel Extensions: ⓘ
        /Applications/BlueStacks.app
    [not loaded]    com.bluestacks.kext.Hypervisor (4.3.26 - 2015-07-31) [Support]

        /Applications/PMHMac.app
    [not loaded]    com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.09240 - SDK 10.5 - 2015-11-22) [Support]

        /Library/Extensions
    [loaded]    com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-12-29) [Support]
    [not loaded]    com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2016-12-29) [Support]
    [not loaded]    com.lge.driver.LGAndroidmdmcontrol (5.1 - SDK 10.9 - 2016-12-29) [Support]
    [not loaded]    com.lge.driver.LGAndroidmdmdata (5.1 - SDK 10.9 - 2016-12-29) [Support]
    [not loaded]    com.lge.driver.LGAndroidndiscontrol (5.1 - SDK 10.9 - 2016-12-29) [Support]
    [not loaded]    com.lge.driver.LGAndroidndisdata (5.1 - SDK 10.9 - 2016-12-29) [Support]
    [not loaded]    com.lge.driver.LGAndroidrndis (5.1 - SDK 10.9 - 2016-12-29) [Support]
    [not loaded]    com.lge.driver.LGAndroidserial (5.1 - SDK 10.9 - 2016-12-29) [Support]
    [not loaded]    com.lge.driver.LGAndroidusbbus (5.1 - SDK 10.9 - 2016-12-29) [Support]
    [loaded]    com.sony.driver.dsccamDeviceInfo00 (1.3.0.07310 - SDK 10.7 - 2016-12-29) [Support]

        /System/Library/Extensions
    [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-12-29) [Support]
    [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-12-29) [Support]
    [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-12-29) [Support]
    [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-12-29) [Support]
    [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-12-29) [Support]

System Launch Agents: ⓘ
    [loaded]    com.apple.LocalAuthentication.UIAgent.plist (2016-12-13)
    [loaded]    com.apple.NowPlayingTouchUI.plist (2016-12-13)
    [loaded]    com.apple.accessibility.dfrhud.plist (2016-12-13)
    [loaded]    com.apple.controlstrip.plist (2016-12-13)
    [loaded]    com.apple.eosauthagent.plist (2016-12-13)
    [loaded]    com.apple.eospreflightagent.plist (2016-12-13)
    [loaded]    com.apple.imautomatichistorydeletionagent.plist (2016-12-13)
    [loaded]    com.apple.screencapturetb.plist (2016-12-13)
    [loaded]    com.apple.touchbar.agent.plist (2016-12-13)
    [not loaded]    8 Apple tasks
    [loaded]    175 Apple tasks
    [running]    88 Apple tasks

System Launch Daemons: ⓘ
    [loaded]    com.apple.biokitaggdd.plist (2016-12-13)
    [loaded]    com.apple.biometrickitd.plist (2016-12-13)
    [loaded]    com.apple.eoshostd.plist (2016-12-13)
    [loaded]    com.apple.nfcd.plist (2016-12-13)
    [loaded]    com.apple.nfrestore.plist (2016-12-13)
    [loaded]    com.apple.seld.plist (2016-12-13)
    [loaded]    com.apple.touchbar.user-device.plist (2016-12-13)
    [loaded]    com.apple.xartstorageremoted.plist (2016-12-13)
    [running]    org.cups.cupsd.plist (2016-12-13)
    [not loaded]    35 Apple tasks
    [loaded]    163 Apple tasks
    [running]    103 Apple tasks

Launch Agents: ⓘ
    [running]    com.Logitech.Control Center.Daemon.plist (2015-11-23) [Support]
    [running]    com.bjango.istatmenusagent.plist (2016-11-06) [Support]
    [running]    com.bjango.istatmenusnotifications.plist (2016-11-06) [Support]
    [running]    com.bjango.istatmenusstatus.plist (2016-11-06) [Support]
    [running]    com.sony.SonyAutoLauncher.agent.plist (2015-11-22) [Support]
    [running]    com.teamviewer.teamviewer.plist (2017-01-01) [Support]
    [running]    com.teamviewer.teamviewer_desktop.plist (2017-01-01) [Support]

Launch Daemons: ⓘ
    [loaded]    com.BlueStacks.AppPlayer.bstservice_helper.plist (2015-11-27) [Support]
    [loaded]    com.adobe.fpsaud.plist (2016-04-16) [Support] - No signature!
    [running]    com.bjango.istatmenusdaemon.plist (2016-11-06) [Support]
    [loaded]    com.teamviewer.Helper.plist (2016-09-19) [Support]
    [running]    com.teamviewer.teamviewer_service.plist (2017-01-01) [Support]
    [loaded]    jp.co.canon.MasterInstaller.plist (2015-10-13) [Support]

User Launch Agents: ⓘ
    [loaded]    com.google.keystone.agent.plist (2016-10-19) [Support]
    [loaded]    com.valvesoftware.steamclean.plist (2016-12-30) [Support] - No signature!

Internet Plug-ins: ⓘ
    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) Outdated! Update
    QuickTime Plugin: 7.7.3 (2016-12-13)
    JavaAppletPlugin: 15.0.1 - SDK 10.12 (2015-11-08) Check version
    EPPEX Plugin: 10.0 (2014-09-16) [Support]

User internet Plug-ins: ⓘ
    Picasa: 1.0 - SDK 10.6 (2015-10-13) [Support]

Safari Extensions: ⓘ
    Open in Internet Explorer - Parallels - http://www.parallels.com (2016-12-25)

3rd Party Preference Panes: ⓘ
    Flash Player (2016-04-16) [Support]
    FUSE for OS X (OSXFUSE) (2015-09-25) [Support]
    Logitech Control Center (2015-11-23) [Support]

Time Machine: ⓘ
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        mac os: Disk size: 479.24 GB Disk used: 75.63 GB
    Destinations:
        Untitled [Local]
        Total size: 999.86 GB
        Total number of backups: 26
        Oldest backup: 11/12/2016, 21:12
        Last backup: 30/12/2016, 11:52
        Size of backup disk: Adequate
            Backup size 999.86 GB > (Disk used 75.63 GB X 3)

Top Processes by CPU: ⓘ
       100%       com.apple.spotlight.IndexAgent
        73%       VLC
        56%       mdworker(4)
        10%       QuickLookSatellite
         5%       WindowServer

Top Processes by Memory: ⓘ
    1.25 GB       Google Chrome Helper(11)
    783 MB        kernel_task
    713 MB        mdworker(19)
    307 MB        Google Chrome
    172 MB        Mail

Virtual Memory Information: ⓘ
    4.39 GB       Available RAM
    2.14 GB       Free RAM
    7.61 GB       Used RAM
    2.25 GB       Cached files
    0 B           Swap Used

Diagnostics Information: ⓘ
    Jan 1, 2017, 03:18:44 AM    Self test - passed
    Dec 29, 2016, 11:34:35 AM    ~/Library/Logs/DiagnosticReports/LeagueClientUxHelper_2016-12-29-113435_[redacted].crash
        /Applications/League of Legends.app/Contents/LoL/RADS/projects/league_client/releases/0.0.0.42/deploy/LeagueClientUx.app/Contents/MacOS/LeagueClientUxHelper


the weird thing is that mac works now fluently ...


thank you
 
Last edited:
Sorry for posting again and again but the Mac still works nice and I am just watching 1080p video on YouTube so I suppose that I have avoid the option that my graphic card have a problem... :)

I didn't make something special just unistall some applications or was just luck

Also there is a noise like fan from behind that imac...the same noise was there before the problem but there was no noise when problems started..

I think that my Mac is trying to say that all these years was enough and it's about time to make a change



18d557f1ab8c405913c29b48e9d0a722.jpg
 
Last edited:
Try booting to the Diagnostics test - Restart, holding the letter D. Run both the standard and extended tests.
Come back if you see any error codes reported.
 
DeltaMac said:
Try booting to the Diagnostics test - Restart, holding the letter D. Run both the standard and extended tests.
Come back if you see any error codes reported.
Click to expand...
Sorry but Mac does not doing anything by pressing the D button
 
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