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iPod touch Problems buying the new software update. HELP!

P

permutated

macrumors member
Original poster
Jan 23, 2008
90
0
So I have a 16gb iPod Touch, set to 1.13 firmware.

I was browsing the iTunes store and noticed the 20$ software update, which I decided I really wanted to buy. Unfortunately, on iTunes, it doesn't give me any option to buy the darn thing, just a little button near the bottom right hand side that says 'OK'.

My TOUCH isn't syncd, nor will I ever sync it. I followed all the directions on the page, and signed into my iTunes account.

WTF am I doing wrong!?

HELP!!! :confused::apple::confused:
 
You have to click the OK in the bottom right that you saw, and then you'll get the option to buy it, then it'll download a small file to your computer, which will be stored in your iTunes folder.

You then have to sync your iPod and the extra apps will be enabled, you may have to disconnect your iPod and re-sync it to get the functionality.
 
samh004 said:
You have to click the OK in the bottom right that you saw, and then you'll get the option to buy it, then it'll download a small file to your computer, which will be stored in your iTunes folder.

You then have to sync your iPod and the extra apps will be enabled, you may have to disconnect your iPod and re-sync it to get the functionality.
Click to expand...

After I click OK it brings me back to the main iTunes screen.

That's the problem :(
 
I had a similar problem (I think...)! When I clicked to buy / download the update, there was no OK button to click... I simply couldn't get past the update overview page.

I then remembered I had to update iTunes (to 7.6) first :eek: I doubt this will be your problem, but thought I would mention it anyway.
 
Cepe Indicum said:
I had a similar problem (I think...)! When I clicked to buy / download the update, there was no OK button to click... I simply couldn't get past the update overview page.

I then remembered I had to update iTunes (to 7.6) first :eek: I doubt this will be your problem, but thought I would mention it anyway.
Click to expand...

Did that too.

Lol, and I re-installed.

*Sigh* Does Apple not want my money? Lol, no that's not it ;)
 
permutated said:
After I click OK it brings me back to the main iTunes screen.

That's the problem :(
Click to expand...

When you sync your iPod, or just connect it to your computer, what does it say next to your current version of software. If you have already purchased the apps for instance it would say something along the lines "Version 1.1.3 (Software Upgrade)", however if you hadn't purchased anything, it'd just say the version with nothing in brackets.
 
permutated said:
Did that too.

Lol, and I re-installed.

*Sigh* Does Apple not want my money? Lol, no that's not it ;)
Click to expand...

I'm actually having the same problem. I don't believe it's on our end.

Edit: It looks like I don't have Quicktime 7.4, but I do have iTunes 7.6.

I'll try again after I install the new quicktime.
 
I think there have been a few problems. I got my invoice emailed yesterday and there was a big link saying "click here if you are experiencing problems"
 
pulsewidth947 said:
I think there have been a few problems. I got my invoice emailed yesterday and there was a big link saying "click here if you are experiencing problems"
Click to expand...

I'm really pissed at myself, I wasn't patient and I downloaded some old firmware to rollback, thinking that if I re-installed 1.12 then upgraded it would give me that option again to upgrade.

What it did was delete all my music...all the music I've yet to back up.

I'm an IDIOT.
 
Is it possible that sales of the $20 update are on hold?

Aside from the obvious problem of insulting customers and Apple making themselves look petty, I've read that there are many problems with handling the $20 purchase. I've read several complaints that the install process was misleading and that it was easy to incur duplicate charges. I read about some other problems as well.
 
maxcady said:
Is it possible that sales of the $20 update are on hold?

Aside from the obvious problem of insulting customers and Apple making themselves look petty, I've read that there are many problems with handling the $20 purchase. I've read several complaints that the install process was misleading and that it was easy to incur duplicate charges. I read about some other problems as well.
Click to expand...

Hmm, possibly.

I went to the Mac store today and got an appt at the Genius bar, the guy was really nice but didn't offer a lick of help.

I suppose I'll try calling the 800 number tomorrow morning, however I'm still somewhat upset that it erased my iPod.

Oh well, technically it was my fault anyway.
 
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