Problems buying the new software update. HELP!

Discussion in 'iPod touch' started by permutated, Jan 23, 2008.

  1. permutated macrumors member

    Joined:
    Jan 23, 2008
    #1
    So I have a 16gb iPod Touch, set to 1.13 firmware.

    I was browsing the iTunes store and noticed the 20$ software update, which I decided I really wanted to buy. Unfortunately, on iTunes, it doesn't give me any option to buy the darn thing, just a little button near the bottom right hand side that says 'OK'.

    My TOUCH isn't syncd, nor will I ever sync it. I followed all the directions on the page, and signed into my iTunes account.

    WTF am I doing wrong!?

    HELP!!! :confused::apple::confused:
     
  2. joefinan macrumors 6502a

    Joined:
    Sep 14, 2007
    Location:
    Kingston-Upon-Thames, UK
    #2
    If your iPod isn't sync'd how do you have 1.1.3?
     
  3. samh004 macrumors 68020

    samh004

    Joined:
    Mar 1, 2004
    Location:
    Australia
    #3
    You have to click the OK in the bottom right that you saw, and then you'll get the option to buy it, then it'll download a small file to your computer, which will be stored in your iTunes folder.

    You then have to sync your iPod and the extra apps will be enabled, you may have to disconnect your iPod and re-sync it to get the functionality.
     
  4. permutated thread starter macrumors member

    Joined:
    Jan 23, 2008
    #4
    Uh....clicked Update.

    The same thing I always do :)
     
  5. permutated thread starter macrumors member

    Joined:
    Jan 23, 2008
    #5
    After I click OK it brings me back to the main iTunes screen.

    That's the problem :(
     
  6. ethernet76 macrumors 6502a

    Joined:
    Jul 15, 2003
    #6
    I'm guessing he means that he manually updates the music on his iPod.
     
  7. permutated thread starter macrumors member

    Joined:
    Jan 23, 2008
    #7
    Yup.

    The last time I Sync'd it really f****d my library.
     
  8. Cepe Indicum macrumors regular

    Joined:
    Oct 11, 2006
    #8
    I had a similar problem (I think...)! When I clicked to buy / download the update, there was no OK button to click... I simply couldn't get past the update overview page.

    I then remembered I had to update iTunes (to 7.6) first :eek: I doubt this will be your problem, but thought I would mention it anyway.
     
  9. permutated thread starter macrumors member

    Joined:
    Jan 23, 2008
    #9
    Did that too.

    Lol, and I re-installed.

    *Sigh* Does Apple not want my money? Lol, no that's not it ;)
     
  10. samh004 macrumors 68020

    samh004

    Joined:
    Mar 1, 2004
    Location:
    Australia
    #10
    When you sync your iPod, or just connect it to your computer, what does it say next to your current version of software. If you have already purchased the apps for instance it would say something along the lines "Version 1.1.3 (Software Upgrade)", however if you hadn't purchased anything, it'd just say the version with nothing in brackets.
     
  11. ethernet76 macrumors 6502a

    Joined:
    Jul 15, 2003
    #11
    I'm actually having the same problem. I don't believe it's on our end.

    Edit: It looks like I don't have Quicktime 7.4, but I do have iTunes 7.6.

    I'll try again after I install the new quicktime.
     
  12. pulsewidth947 macrumors 65816

    pulsewidth947

    Joined:
    Jan 25, 2005
    Location:
    squarefrog.co.uk
    #12
    I think there have been a few problems. I got my invoice emailed yesterday and there was a big link saying "click here if you are experiencing problems"
     
  13. permutated thread starter macrumors member

    Joined:
    Jan 23, 2008
    #13
    I'm really pissed at myself, I wasn't patient and I downloaded some old firmware to rollback, thinking that if I re-installed 1.12 then upgraded it would give me that option again to upgrade.

    What it did was delete all my music...all the music I've yet to back up.

    I'm an IDIOT.
     
  14. maxcady macrumors newbie

    Joined:
    Jan 22, 2008
    #14
    Is it possible that sales of the $20 update are on hold?

    Aside from the obvious problem of insulting customers and Apple making themselves look petty, I've read that there are many problems with handling the $20 purchase. I've read several complaints that the install process was misleading and that it was easy to incur duplicate charges. I read about some other problems as well.
     
  15. permutated thread starter macrumors member

    Joined:
    Jan 23, 2008
    #15
    Hmm, possibly.

    I went to the Mac store today and got an appt at the Genius bar, the guy was really nice but didn't offer a lick of help.

    I suppose I'll try calling the 800 number tomorrow morning, however I'm still somewhat upset that it erased my iPod.

    Oh well, technically it was my fault anyway.
     

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