From what you say I think there are two problems. One is methodology. The other is the actual problem.
I think there is a problem in validating what does and doesn't work at your client's location.
Are you able to setup just a simple LAN config in the basement location and test that ? (Step 1) ?
Are you then able to add a LAN connected additional device at the office location and then test that also (Step 1 + 1 office located device = Step 2) ?
This will test whether the LAN works OK.
Then add a WiFi device at the basement location and test that (Step 3).
Then add a WiFi device at the office location and test that (Step 4).
This will test whether WiFi works OK.
There has to be something in the setup of your client's house that is preventing the combined config. working properly. If you can follow these steps then it might be flushed out.
Re SSID. The advantage in using the same SSID is that a wireless device (Ipad, iPhone) can be carried between locations without any problems in logging into the 2 different AEs. If this isn't useful, then try different SSIDs. Also, if the iPxxx device has both SSIDs setup as known networks, then it will be able to connect to each - it will just take a bit longer to make the switch.
I think there is a problem in validating what does and doesn't work at your client's location.
Are you able to setup just a simple LAN config in the basement location and test that ? (Step 1) ?
Are you then able to add a LAN connected additional device at the office location and then test that also (Step 1 + 1 office located device = Step 2) ?
This will test whether the LAN works OK.
Then add a WiFi device at the basement location and test that (Step 3).
Then add a WiFi device at the office location and test that (Step 4).
This will test whether WiFi works OK.
There has to be something in the setup of your client's house that is preventing the combined config. working properly. If you can follow these steps then it might be flushed out.
Re SSID. The advantage in using the same SSID is that a wireless device (Ipad, iPhone) can be carried between locations without any problems in logging into the 2 different AEs. If this isn't useful, then try different SSIDs. Also, if the iPxxx device has both SSIDs setup as known networks, then it will be able to connect to each - it will just take a bit longer to make the switch.
Last edited: