Problems ordering from Zagg

[AriaAmante]

I ordered a ZaggSkin for the back of my new iPad Saturday, and have yet to receive a confirmation email. My account on the website does not show any purchase, yet the money was defintely taken from my PP account, and PP had an order number from Zagg. I emailed them, but has this happened to anyone else? I've never ordered anything from them before (and probably never will again if this is what it's like).

 

[deeddawg]

I emailed them

What about when you called them?

 

[AriaAmante]

What about when you called them?

That's my next step, couldn't call over the weekend as they were closed.

 

[Holoshed]

I have dealt with Zagg many times and I like them. Heck I have bought so much I am a Zagg Zealot. Anyhow, they are a good company and any problems I had with them, they always fixed pretty quick.

I always have items show up that I ordered them but I always login first then order. I have called them and emailed them for help and to be honest, calling seems to get you the best response.

Email takes a bit to get a response. (like a day)

 

[AriaAmante]

I have dealt with Zagg many times and I like them. Heck I have bought so much I am a Zagg Zealot. Anyhow, they are a good company and any problems I had with them, they always fixed pretty quick.

I always have items show up that I ordered them but I always login first then order. I have called them and emailed them for help and to be honest, calling seems to get you the best response.

Email takes a bit to get a response. (like a day)

I created an account during the ordering process, so I'm not sure if that's the problem or not. Thanks for the info, I will definitely be calling them today. I was just hoping my skin would get here around the same time as my iPad, probably not the case now though!

 

[Holoshed]

I created an account during the ordering process, so I'm not sure if that's the problem or not. Thanks for the info, I will definitely be calling them today. I was just hoping my skin would get here around the same time as my iPad, probably not the case now though!

The one problem I have with zagg is it takes a while for items to be shipped. I havnt ordered anything yet from them for the new iPad but I need to. With the new iPad coming, they are probably getting a good deal of orders now like yours and I hope they keep up with them so people are not left out in the dust. I would kind of think anything ordered today with their basic shipping might not get here by Friday.

Sometimes an item will have been shipped like a day before I get the notice it was shipped so that may happen too.

It is sort of a toss up for their shipping, the one downfall to me of the whole company, but I have never "paid" for faster shipping either.