Problems replacing iPhone 5 - UK

Discussion in 'iPhone Tips, Help and Troubleshooting' started by logicpro7, Oct 8, 2012.

  1. logicpro7 macrumors 6502a

    Sep 25, 2006
    London UK
    I have had my iPhone 5 since launch day ordered online - UK and Apple will not swap the phone out unless i do any of the following...

    1, Go to a Apple store to replace (i dont live near one)

    2, Send it back to them and i will get a new one sent back in a week. (I need it for work)

    3, Pay them £29 for them to send me a new one and collect the faulty one. (Im not paying £29, its not my fault)

    The phones screen is not as responsive as my wife's, i am having to tap the screen a few times as it is not responsive sometimes.

    I have passed my 14 day return for refund policy, so can not return it.

    I thought there was a 30 day replacement warranty in the UK?
  2. andylyon macrumors 6502a


    Jul 23, 2008
    To be fair they are giving you several options that all seem pretty reasonable!
  3. logicpro7 thread starter macrumors 6502a

    Sep 25, 2006
    London UK

    I would have thought they would send a new one and collect the old one for for free instead of charging 29 pounds

    No probs, ill get it swapped out next time im near a store.

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