Problems replacing iPhone 5 - UK

Discussion in 'iPhone Tips, Help and Troubleshooting' started by logicpro7, Oct 8, 2012.

  1. logicpro7 macrumors 6502a

    Joined:
    Sep 25, 2006
    Location:
    London UK
    #1
    Ok,
    I have had my iPhone 5 since launch day ordered online - UK and Apple will not swap the phone out unless i do any of the following...

    1, Go to a Apple store to replace (i dont live near one)

    2, Send it back to them and i will get a new one sent back in a week. (I need it for work)

    3, Pay them £29 for them to send me a new one and collect the faulty one. (Im not paying £29, its not my fault)

    The phones screen is not as responsive as my wife's, i am having to tap the screen a few times as it is not responsive sometimes.

    I have passed my 14 day return for refund policy, so can not return it.

    I thought there was a 30 day replacement warranty in the UK?
     
  2. andylyon macrumors 6502a

    andylyon

    Joined:
    Jul 23, 2008
    Location:
    London
    #2
    To be fair they are giving you several options that all seem pretty reasonable!
     
  3. logicpro7 thread starter macrumors 6502a

    Joined:
    Sep 25, 2006
    Location:
    London UK
    #3
    Thanks.

    I would have thought they would send a new one and collect the old one for for free instead of charging 29 pounds

    No probs, ill get it swapped out next time im near a store.
     

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