Problems with Classic MBP Refurbs

Discussion in 'MacBook Pro' started by steamed.hams, Nov 3, 2008.

  1. steamed.hams macrumors 6502

    steamed.hams

    Joined:
    Aug 15, 2008
    Location:
    Miami, FL
    #1
    My 2.5 Ghz 15" is only about a week old, but it came out of the box with a 90-92% battery health. This did not change after calibration. I just spent 1.5 hours on the phone with apple, of which only 20 minutes were actually spent talking, the rest spent on hold. Anyways, they decided to send me a new battery via exchange.
     
  2. steamed.hams thread starter macrumors 6502

    steamed.hams

    Joined:
    Aug 15, 2008
    Location:
    Miami, FL
    #2
    I forgot to mention that they intially wouldn't send me a battery. I told the product specialist to forward me to customer relations so I could [politely and professionally] file an official complaint. He put me on hold for 5 minutes, and said "Good News Mr. Hams, Apple has decided to send you a battery for replacement!"
     
  3. monkey86 macrumors 6502

    monkey86

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    Aug 5, 2008
    Location:
    London
  4. Scepticalscribe Contributor

    Scepticalscribe

    Joined:
    Jul 29, 2008
    Location:
    The Far Horizon
    #4
    Sorry to learn about your problems, mate, with your MBP (most refurb MBPs are excellent), but you did well to insist on your rights firmly but politely. Glad to see that you'll be getting a new battery. Let us know if that solves the problem.

    Cheers and good luck
     
  5. steamed.hams thread starter macrumors 6502

    steamed.hams

    Joined:
    Aug 15, 2008
    Location:
    Miami, FL
    #5
    I almost lost my cool after being put on hold for 35 minutes, and going around in logical circles with support. Oh, the infinite powers of a deep breath....


    Thanks, scepticalscribe. I bought a low-end refurb for my father, and his battery health was ~100% with only a couple loadscycles. I hope this "new" battery they sent me doesn't have over a dozen cycles like the one that's being returned!
     
  6. DoNoHarm macrumors 65816

    DoNoHarm

    Joined:
    Oct 8, 2008
    Location:
    Maine
    #6
    battery health

    how do you determine battery health in terms of percentage?
     
  7. UltraNEO* macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #7
    Seriously dude, your making a mountain outta a mole hill, IMO. Everything you buy from Apple includes a 12mths warranty regardless of whether is new or refurb, that includes your battery.
     
  8. UltraNEO* macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #8
    use Coconut Battery
     
  9. daneoni macrumors G4

    daneoni

    Joined:
    Mar 24, 2006
    #9
    or iStat Pro
     
  10. steamed.hams thread starter macrumors 6502

    steamed.hams

    Joined:
    Aug 15, 2008
    Location:
    Miami, FL
    #10
    That's just proving my point. They wouldn't replace it initially.
     
  11. DoNoHarm macrumors 65816

    DoNoHarm

    Joined:
    Oct 8, 2008
    Location:
    Maine
    #11
    Hah! turns out I already have Istat pro installed but couldn't find the health indicator. 99% baby!!! :)
     
  12. steamed.hams thread starter macrumors 6502

    steamed.hams

    Joined:
    Aug 15, 2008
    Location:
    Miami, FL
    #12
    That's great! How many cycles?
     

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