Problems with earpods (mic&remote does not work)

amplify

macrumors newbie
Original poster
Feb 17, 2014
15
0
Hey,

I got brand new iPhone 5 from warranty replacement with new accessories (earpods, lightning cable, apple loader).
Today I've listeting to music and noticed that remote on the Earpods isn't completely work. I called to check the mic on earpods and no response too..
What could be wrong?
This is new phone.. There's no lins, dust in the jack. I've checked carefully.
Music plays good, I hear everything, as before.
But there's no point to use Earpods, while I'm not able to change songs, volume or make voice calls?

What's wrong?
I've restore iPhone (with iCloud backup) and nothing..

Is this a iPhone Jack problem or headphones?

PLEASE HELP!
 
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John T

macrumors 68020
Mar 18, 2006
2,115
6
UK.
As has been said, there is a very simple (and obvious) way to check if the trouble is with the earphones or the phone. Check with another set of earphones. When using the other earphones, if the trouble persists, it's the phone, - if the trouble is solved it's the earphones.
 

amplify

macrumors newbie
Original poster
Feb 17, 2014
15
0
I checked another pair of Earpods with no response. It obiously seems a trouble with iPhone jack.

Anyone has got a solution to that? I'd like to avoid replacing iPhone each time... :/
 
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