Problems with Green square

Discussion in 'Apple Watch' started by HDFan, Aug 18, 2015.

  1. HDFan macrumors 6502

    Joined:
    Jun 30, 2007
    #1
    My 42 mm stainless link watch has just started showing a green square whenever I want to change a setting with the rotary dial. For example in setting a countdown timer if the hour is selected and I rotate the dial nothing happens, but a green square appears overlaying the 2:00 position on the dial.

    If I choose to start an activity and change the calorie settings all I get is a green square just about the + setting.

    If I press in the rotary dial to choose another activity on the program face I often just get that same square.

    I have shut it down and restarted it twice but get the same thing.

    So my watch isn't really useable now.
     
  2. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
  3. Drumjim85 macrumors 68030

    Drumjim85

    Joined:
    Oct 7, 2007
    Location:
    DFW, TX
    #3
    It sounds like the voice over feature in accessibilities is turned on.
    General / Accessibiltiy / VoiceOver
     
  4. HDFan thread starter macrumors 6502

    Joined:
    Jun 30, 2007
    #4
    IMG_0102.PNG

    Just talked with Apple Support. What we found:

    1) The square only comes up when moving the digital crown. It may sometime flash when you are moving around on the applications page.

    2) The digital crown is completely disabled for changing values. i.e. workout calorie counts, countdown timer hours/minutes, etc.

    3) The digital crown does work when pressing in to change screens.

    4) The workaround is to turn off the zoom setting in the Apple watch app. If you toggle zoom on/off you will see the green box momentarily flash.

    At this point the issue is being treated as a software problem.
     
  5. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #5
    I've seen something similar recently on another thread. They were customizing their watch face, touched the complication area and held their finger there while hitting the crown and once they exited the green square remained and the crown did not respond correctly. The fix was one of two options. Restart the watch or open customize face again and force quit the app by holding the friends button until you see power off, let off, and tap the friends button again.

    This may not be what you are seeing but here is the video they made as an example.
     
  6. chrf097 macrumors 68040

    chrf097

    Joined:
    Dec 16, 2011
    #6
    That's the Zoom box. Did you enable zoom?
     

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