Problems with iPad Pro smart connector? - Logitech Create

Discussion in 'iPad' started by npolly0212, Mar 24, 2016.

  1. npolly0212 macrumors 65816

    Joined:
    Sep 21, 2015
    #1
    I have the Logitech create keyboard that I purchased from apple for my IPad Pro.

    I was wondering if anyone else has problems with it sometimes?

    There are times I will be in the midst of typing, and it act as if the keyboard has completely disconnected and the keyboard on the screen will pop up. Or times that I connect it and it acts as if it wasn't on it whatsoever.
     
  2. auero macrumors 65816

    Joined:
    Sep 15, 2006
    #2
    That isn't an issue I've ever experienced on the Apple Smart Keyboard. I do run into issues where the keyboard stops responding or accepting shortcuts, but it doesn't bring up the on screen keyboard. Perhaps try cleaning the connector or doing a restart?
     
  3. npolly0212 thread starter macrumors 65816

    Joined:
    Sep 21, 2015
    #3
    I have tried doing both, is there something specific I should try to clean the connector with? I just tried wiping it off with some cloths
     
  4. TrueBlou macrumors demi-god

    TrueBlou

    Joined:
    Sep 16, 2014
    Location:
    Scotland
    #4
    That just shouldn't happen, I don't have the Logitech, I have the Apple Smart Keyboard and I've never had a disconnect or lack of response at all so far. That's even using it on my lap, which certainly isn't flat.

    The connectors really aren't old enough to have built up any oxidisation or anything. Other than there being a quite visible build up of dirt and grime from somewhere somehow, the connection should be good. You can try giving both sets a clean with alcohol, just to be sure they are fully clean and grime free of you like to see if it makes a difference.

    But if it's persistent, I'd be inclined to pop along to the Apple Store and try a replacement, there may be an internal fault, these things happen.
     
  5. A.R.E.A.M. macrumors regular

    Joined:
    Nov 12, 2015
    Location:
    Los Angeles, California
    #5
    If the tablet slightly is pushed from behind or of its at an extreme angle , this could cause the tablet to disconnect temporally. It is top heavy. Not a fault of the create accessory.

    I've had the create since launch day in November and don't experience this in daily use.

    Keep your contacts clean and make sure your tabler is firmly in the create case.

    Return it as it may be a faulty keyboard.
     
  6. npolly0212 thread starter macrumors 65816

    Joined:
    Sep 21, 2015
    #6
    That's the problem, there is no Apple Store within an hour and a hal if me. I will you giving it a good cleaning
    I use it on a desk which is flat so shouldn't be a problem
     
  7. spgiva macrumors regular

    spgiva

    Joined:
    Feb 2, 2008
    Location:
    Philadelphia, PA
    #7
    I have the Logitech keyboard and I have not had this issue. If there is no convenient apple store I would try calling AppleCare and see. If you can make any headway with phone customer support.
     
  8. A.R.E.A.M. macrumors regular

    Joined:
    Nov 12, 2015
    Location:
    Los Angeles, California
    #8
    Point is op, this is not something you should be seeing in daily use.

    The tablet is top heavy, so if you type hard you may shake the tablet enough that it loses connection with the ports on the Logitech. I've not ever had this happen and now with the latest update, the slow keys issue that has Ben noted to death is eliminated ...

    Agree with above, get a replacement.
     
  9. npolly0212 thread starter macrumors 65816

    Joined:
    Sep 21, 2015
    #9
    Thanks guys, gonna contact apple and see what they can do for me
     
  10. kevroc macrumors 6502

    Joined:
    Oct 15, 2011
    #10
    Just to add, I've had the Create since they came out and can't remember this ever happening.
     
  11. hovscorpion12 macrumors 65816

    hovscorpion12

    Joined:
    Sep 12, 2011
    Location:
    USA
    #11
    I've replaced 5 Logitech Creates for different problems. (No backlit, not connecting…etc. the current Create works 80% of the time. Sometimes I have to disconnect and reconnect the keyboard some times.
     
  12. npolly0212 thread starter macrumors 65816

    Joined:
    Sep 21, 2015
    #12
    I also have times where he backlight won't work for a good 10-20 seconds while typing me and whatnot
     
  13. hovscorpion12 macrumors 65816

    hovscorpion12

    Joined:
    Sep 12, 2011
    Location:
    USA
    #13
    Same. I'm mostly in a lit room so it's not really a big deal. (Yet). I was hoping since a 9.7' iPad Pro is releasing with the Smart Keyboard they would upgrade it with Backlight. Nope.
     

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