Problems with large files Mac Pro 10.6

Discussion in 'Mac Pro' started by cbt3, Apr 11, 2013.

  1. cbt3 macrumors member

    Dec 14, 2011
    I have co-workers trying to open large image files 1.2GB+ and are having trouble with the programs crashing, they said they need to be this large because they are images for very large signed and need really high resolutions.

    anyway, he was trying to open a very large .eps file with illustrator and the program just quit, no error message or crash report. another coworker was trying to open a similarly large file with quark, and got the crash report:

    followed by lines of code or something

    both computers have 16GB of Ram, they were asking me if they needed more, however I don't think so, I checked the actiivty monitor while this was happening, it was only using 2.5GB of RAM for the program so there was still plenty left.

    What could be causing these problems?
  2. Inconsequential macrumors 68000

    Sep 12, 2007
    What does photoshop have to say about this?

    Sounds like the image is just too big for them....
  3. cbt3 thread starter macrumors member

    Dec 14, 2011
    Could not open it in Photoshop either. He also said he can open it on his home computer (which is where the image was created in the first place), and if he made the image slightly smaller, he was able to open it. Here is his home computer specs

    Computer I
    Model: 27 inch iMac, Late 2009
    Processor: 2.66 Ghz Intel Core i5
    Internal Memory: 16 GB 1333 MHz DDR3
    System: Mac OS X Lion 10.7.5 (11G63)
    Internal Hard Drive Capacity:
    imac HD - 390 free out of 728 GB
    Untitled 2 - 260 GB
    Untitled 3 - 1 TB

    Computer 2
    Model: Mac Pro, Mid 2010
    Processor: 2.8 Quad-Core Intel Xeon
    Internal Memory: 24 GB 1066 MHz DDR3
    System: Mac OSX Lion 10.7.5 (11G63b)
    Internal Hard Drive Capacity:
    Macintosh HD - 2.31 free out of 1 TB

    Both could open it, however his computer here
    Model Name: Mac Pro
    Model Identifier: MacPro5,1
    Processor Name: Quad-Core Intel Xeon
    Processor Speed: 2.4 GHz
    Number Of Processors: 2
    Total Number Of Cores: 8
    L2 Cache (per core): 256 KB
    L3 Cache (per processor): 12 MB
    Memory: 16 GB
    Processor Interconnect Speed: 5.86 GT/s

    could not for some reason
  4. chrfr macrumors 604

    Jul 11, 2009
    Are all the applications fully updated? The OS on the problem machines has at least one update to run- a supplemental update for 10.6.8. I'd apply all OS and application updates and test again. Admittedly I'm stabbing in the dark, but there isn't enough of a crash log to show anything useful, and it's not impossible that the log doesn't have anything useful in it anyway.
  5. cbt3 thread starter macrumors member

    Dec 14, 2011
    as far as the crash log, that was a different computer, she said she re-saved the original file with a different name and then converted to Quark again and it opened. So something weird happened there
  6. FireArse macrumors 6502a

    Oct 29, 2004
    My view

    After confirming that all software updates (including 'security updates') are carried out, I would verify the file by carrying out the following:

    1. System Preferences to create a new Test user on the machine
    2. Log into the new user and try open the file (Photoshop etc should still work)
    3. See how you progress.

    Failing that, I would back up the machine and carry out the 10.6.8 combo update on the boot HDD while running off another machine (i.e. Target FireWire disk mode)

    Failing that, I would back up the machine and carry out an archive and install of 10.6

    Failing that, erase, install & update 10.6.

  7. djjclark macrumors regular

    Feb 17, 2008
  8. monkeybagel macrumors 65816

    Jul 24, 2011
    United States
    Is 10.6 loading the 64-bit kernel? Perhaps try booting it with the keys "6" and "4" held down during the startup chime to ensure it is indeed booting in 64-bit. I don't know that would make a difference, but seeing as the other two that are opening the file are running 10.7 which tries to run 64 by default, this could perhaps be a problem. I would think it is worth a try.


    That's what I was thinking....
  9. bsbeamer macrumors 65816

    Sep 19, 2012
    what are the specs of the file itself? RGB color mode or CMYK color mode? is this a TIFF, JPEG, PSD? what's the DPI and resolution?

    have you tried increasing your scratch and cache settings in Photoshop? also, try saving it as a "Large Document Format" Photoshop file, .PSB and see if that helps.

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