Problems with Macbook

My friend has been having many problems with her Macbook lately. She has told me that her applications are always freezing up on her and that she has to force quit many of them to get them to work again. I guess she's been getting a bunch of the spinning beach balls for some odd reason.

Well, I looked at her computer and did everything that I could to fix it. This includes repairing permissions, verifying and repairing the disk, running OnyX, and using DiskWarrior to repair the directory. After all of these attempts, the computer continues to act irratic. I don't think it's a RAM issue either because she only runs Safari, iPhoto, and NeoOffice most of the time. This should be enough for 1GB I assume.

I was wondering if I could go to the Apple Store and possibly get a replacement. The Macbook is only a month old and it has had way too much problems for a Mac. Perhaps she got a lemon. What do you all think is going on and what we should do? Thanks

 

When those programs are running, I do not see any problems with RAM in Activity Monitor. There are no page-outs and much free ram. I made sure to check that no apps are opening when the computer logs in. I have tried a reinstall and the problem still remains. I'd say this is very peculiar for a month old macbook.

 

RAM is also good. I'm just gonna take it to the Apple Store today and see what they can do with it.

 

Here's an update to what's been going on with the macbook:

I took the macbook to the apple store and the genius pretty much didn't believe a word I was telling him. The computer was even exhibiting a bunch of beach balls in various programs and all he said was that it's a software issue despite having already doing a clean install of OS X. Anyway, he told me to take the computer home and do another clean install and if it still had troubles, I should come back to the apple store.

I don't know what will happen if I take it in again. In addition, the trackpad has broken. The trackpad still senses a click on the mouse button and the pad, and that interferes with productivity. At this point, would it be feasible to ask for a replacement? Once again, the computer is a little more than a month old and these problems are unacceptable. This is my friend's computer who is a switcher and she's having a horrible experience with Apple. Of course, I know Macs aren't usually like this so I'm trying to convince her that Apple is still the way to go.

 

Thanks for your advice droo94. Yes, I believe it's ridiculous that Apple's customer service in this case isn't on par with how it usually is. It didn't make sense for me to do two OS X re-installs either. The genius that I was talking with didn't seem like he knew what he was talking about, and sometimes I felt like I knew more about Macs than he did.

Yeah, I should have been more persistent with showing the genius my computer problems, but I could tell that he had had enough of listening to me. Totally unacceptable. Anyhow, I'm going back to the Apple Store tomorrow as I have been plagued with more problems. I will take your advice and hopefully things will turn out better this time. I'll post what happens on here afterwards.