problems with MBP, any chance for replacement?

[dustinhabibi]

I bought my MBP in July 2007 after the LCD screen update and have since had many issues including:
- problem with the battery holding charge after the first month,
- a complete hard-drive failure after month 5,
- continual issue with not being able to eject discs,
- screen failure after month 13,
- another backlight failure two weeks after they replaced the first one

I have ApplCare and I am not one to complain, but I am extremely fed up with having to continually bring my computer in to be fixed and when it does work I am always just waiting for the next problem to come up. With this being my main business & college-use computer I cannot afford to have it not work and then being fixed when I have deadlines to meet - the last time I talked with Apple they said since none of these issues were recurring (apparently since the screen failures had different symptoms they didn't qualify as recurring) I wouldn't be able to get it replaced with a new machine. Do I really have no choice but to live with this or is it something I should fight for? Any help or suggestions would be appreciated.

 

[gr8bob]

I bought my MBP in July 2007 after the LCD screen update and have since had many issues including:
- problem with the battery holding charge after the first month,
- a complete hard-drive failure after month 5,
- continual issue with not being able to eject discs,
- screen failure after month 13,
- another backlight failure two weeks after they replaced the first one

I have ApplCare and I am not one to complain, but I am extremely fed up with having to continually bring my computer in to be fixed and when it does work I am always just waiting for the next problem to come up. With this being my main business & college-use computer I cannot afford to have it not work and then being fixed when I have deadlines to meet - the last time I talked with Apple they said since none of these issues were recurring (apparently since the screen failures had different symptoms they didn't qualify as recurring) I wouldn't be able to get it replaced with a new machine. Do I really have no choice but to live with this or is it something I should fight for? Any help or suggestions would be appreciated.

Talk to Apple Customer Relations or the store manager the next time you bring your Mac in for service. Discuss what can be worked out.