problems with MBP, any chance for replacement?

Discussion in 'MacBook Pro' started by dustinhabibi, Aug 10, 2008.

  1. dustinhabibi macrumors newbie

    Joined:
    Aug 10, 2008
    #1
    I bought my MBP in July 2007 after the LCD screen update and have since had many issues including:
    - problem with the battery holding charge after the first month,
    - a complete hard-drive failure after month 5,
    - continual issue with not being able to eject discs,
    - screen failure after month 13,
    - another backlight failure two weeks after they replaced the first one

    I have ApplCare and I am not one to complain, but I am extremely fed up with having to continually bring my computer in to be fixed and when it does work I am always just waiting for the next problem to come up. With this being my main business & college-use computer I cannot afford to have it not work and then being fixed when I have deadlines to meet - the last time I talked with Apple they said since none of these issues were recurring (apparently since the screen failures had different symptoms they didn't qualify as recurring) I wouldn't be able to get it replaced with a new machine. Do I really have no choice but to live with this or is it something I should fight for? Any help or suggestions would be appreciated.
     
  2. gr8bob macrumors regular

    Joined:
    May 16, 2008
    #2
    Talk to Apple Customer Relations or the store manager the next time you bring your Mac in for service. Discuss what can be worked out.
     

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