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Problems with purchase computer; how to confront seller

alphaod

alphaod

macrumors Core
Original poster
Feb 9, 2008
22,194
1,260
NYC
Anyways, I got a PB G4. And to my amazement the battery has ZERO cycles and it's at 100% health.

Now the issues:
The computer has liquid residue, and the seller says they buy and resell, so they didn't know. I found the residue because I disassembled the whole computer. I also found dents that the seller failed to mention. They are not real dents, but rather aluminum deformations. Nonetheless, it's not as described. He asks what I want. I don't want to return it. How should I resolve this? Ask for money?
 
alphaod said:
Anyways, I got a PB G4. And to my amazement the battery has ZERO cycles and it's at 100% health.

Now the issues:
The computer has liquid residue, and the seller says they buy and resell, so they didn't know. I found the residue because I disassembled the whole computer. I also found dents that the seller failed to mention. They are not real dents, but rather aluminum deformations. Nonetheless, it's not as described. He asks what I want. I don't want to return it. How should I resolve this? Ask for money?
Click to expand...

Start negotiating at 25%, so at least you'll have a fighting chance to get at least half that back. Good luck.
 
Is this a business or just somebody on eBay or similar? By aluminum deformation, what do you mean... like bending (pics might help)? If you don't want to return it, keep it if it runs decently. I'm not exactly sure of what you should do, as there's no way he would have known about internal liquid residue, and if I interpret "aluminum deformations" correctly, I've found such a physical deformation can be hard to detect. Either way, I'm not sure it's entirely his fault, but as the reseller he sold you a product that was not to true your idea of how it would be. It's really up to you, but as long as it isn't so beat up as to be unlike the description provided (keep in mind the margin for error here) I wouldn't ask for some kind of compensation, though if the machine in question died on me in a short amount of time after the transaction I would then request some form of compensation for my faulty machine.
 
What's internal residue?

Anyway, if there's nothing wrong, and it looks good with no visible physical damage, I wouldn't do a thing. If this "internal residue" is a really big deal, then ask for something back, but I want to see photos. ;)
 
First this weird tag:
IMG_6232.jpg


Came in this:
IMG_6230.jpg


Liquid residue; looks like it was Coke or something:
IMG_6236.jpg


On keyboard too:
IMG_6238.jpg


This is hard to see, but the HDD bracket screw (black one) is messed up:
IMG_6240.jpg


Obvious dent:
IMG_6243.jpg


I want to point out, I've cleaned everything and tried to fix all the dents as much as I can, but the last one I can't fix. It just wasn't as well as the description said (Some minor scratches due to wear and tear…). And the bag and tag are just weird.

And thanks… I'll be contacting the seller along with some pictures. And it was one ebay, but it was a legitimate company.
 
decide what you want to do, then take action on that plan.

venting on mr will garner you some sympathy, but won't help you with whatever it is that you want to do
 
I think your best bet is to make the dent your major concern when dealing with the seller. It's pretty obvious, and there's no way they could have not noticed it. Like someone already suggested, ask for a portion of your money back, as long as the machine is functioning to your satisfaction. Ask for more than you expect to get, to give yourself some negotiating room.
 
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