Problems with system updates in the Mac App Store

Discussion in 'OS X El Capitan (10.11)' started by police340, Jun 17, 2016.

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  1. police340 macrumors regular

    Joined:
    Jul 11, 2011
    #1
    Hello,
    I am havong a problem with my 2011 iMac updating through the app store. I have had Apple engineers look at the problem and they are not much help. The problem is it will not load major software updates/ Right now it cannot load iMovie or digital camera raw updates. It starts to load, reboots and craps out saying it could not be installed. The best the engineers can do is to blame it on third party software without being able too identify which software. They tell me to format, install fresh copy of sw and start reinstalling my apps one by one. I can be there for a year doing this. The idea is insane to me. Any ideas? Thanks much.
     
  2. Feenician macrumors 68030

    Feenician

    Joined:
    Jun 13, 2016
    #2
    I think you're in the wrong forum. This is for the iOS beta and you seem to be(?) discussing the current release version of OS X. I'm not 100% sure o that last part though as I'm having trouble parsing your post. Sorry.
     
  3. ajiuo macrumors 65816

    Joined:
    Apr 9, 2011
    #3
    macOS
     
  4. Feenician macrumors 68030

    Feenician

    Joined:
    Jun 13, 2016
  5. tjleonard macrumors 6502

    Joined:
    Jun 25, 2013
    #5
    As others have stated, wrong post location.

    As for your issue, while their method seems a bit long to fix, looking for the issue and fixing it would essentially take longer than reinstalling all of your programs.

    Assuming they did a memory test,I'm would likely go to a 3rd party program, but only if it's not trying to install from a cached download. In both cases, their solution would likely fix it for you.
     
  6. police340 thread starter macrumors regular

    Joined:
    Jul 11, 2011
    #6
    You guys have been a wealth of information, thank you.
     

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