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iPod touch Problems with the iPod Touch's Home button

E

evtusu

macrumors newbie
Original poster
Aug 14, 2015
4
0
Hi everyone,

I'm having trouble(s) with my new iPod Touch (6th gen). When I press the home button (specifically the bottom part of the home button), the button doesn't work. It doesn't matter how many times I press it, it simply doesn't register my input. For it to work, I have to press it with my whole thumb, as if I'm registering my fingerprint for the Touch ID. I've contacted Apple and they've sent me another one, but I had the same problem with the new iPod Touch as well. I'm now getting another replacement but I fear I'm gonna be having the same problem again. Does anyone have or heard this problem? I'd really appreciate some answers on this because I feel like I'm the only one having this problem.

Here's an image of what I'm trying to say, in case I wasn't clear enough. http://i.imgur.com/W3QcDZV.jpg. When I press on the green parts, it works. When I press on the red parts (which is where my thumb usually goes), it doesn't.

Thanks!
 
I tried pressing different edges of the home button on my 6g and they all work to turn on the device. Are you ever near an Apple Store where you can try this with a staff member?
 
I'm not but I'm getting embarrassingly (for me) good support from Apple. I've only created this because I couldn't believe my luck (or lack thereof) to receive two products with the same problem.
 
This isn't a logical idea - but maybe try a different color? They could be manufactured on a different assembly line.......
 
I had a similar problem when I got the 6th gen iPod, I took it to Apple and they replaced it but now less than a month later it shut off randomly on me and was completely unresponsive (battery was at 100%) I'm past my return date, but darn I don't want to keep this $300 faulty device.

Ughh, *first world problems, but Apple is 40 miles away. lol
 
This is one of several reasons I returned mine to Target. The only place that registers on the button is perfectly in the middle. I got sick of having to hit it perfectly every time to register.
 
Mackinjosh said:
This is one of several reasons I returned mine to Target. The only place that registers on the button is perfectly in the middle. I got sick of having to hit it perfectly every time to register.
Click to expand...

This is exactly my problem! I have to presss the Home button just perfectly to register the input. It's very frustrating. I'm going to return my 2nd iPod touch this Monday and I don't have a lot of hopes that I'll get one that has no issues.

Kal-037 said:
I had a similar problem when I got the 6th gen iPod, I took it to Apple and they replaced it but now less than a month later it shut off randomly on me and was completely unresponsive (battery was at 100%) I'm past my return date, but darn I don't want to keep this $300 faulty device.

Ughh, *first world problems, but Apple is 40 miles away. lol
Click to expand...

I don't think they'll ask you any money for that and you'd probably get a fix for free but yeah, if you don't live near an Apple Store, that could feel like a chore. At least your home button was working for a month! ;)
 
jrs22 said:
This isn't a logical idea - but maybe try a different color? They could be manufactured on a different assembly line.......
Click to expand...

I think you may be right, and I took your advice. I am not OP, but I was having the same issue with my new gold 128. I went to the Apple Store and noticed the gold one on display had the same issue, but the Red one was perfect. So I exchanged for a new Red one, and it is perfect also. I think you may be right about different assembly lines. Too bad, because I preferred gold colour, but the home button on my Red is the best home button I've ever felt of any iOS device I've ever used, so I'll stay with Red.
 
iolinux333 said:
I think you may be right, and I took your advice. I am not OP, but I was having the same issue with my new gold 128. I went to the Apple Store and noticed the gold one on display had the same issue, but the Red one was perfect. So I exchanged for a new Red one, and it is perfect also. I think you may be right about different assembly lines. Too bad, because I preferred gold colour, but the home button on my Red is the best home button I've ever felt of any iOS device I've ever used, so I'll stay with Red.
Click to expand...

For what it's worth, my iPod touch (as well as the resplacement) is space gray. If I get another faulty iPod this time around, I'll probably ask for another color even though I really don't like anything else other than SG. (Gold looks nice, but I can't stand the white front face.)
 
Maybe if they still take from the same batch production then problem shall remain.

Do they let you change color as well? why not try to kinda massage the button a little bit, maybe it need little run in to work properly.
 
raccoonboy said:
Maybe if they still take from the same batch production then problem shall remain.

Do they let you change color as well? why not try to kinda massage the button a little bit, maybe it need little run in to work properly.
Click to expand...

I tried that. I gave it the full two weeks. It was always mushy and was starting to give me nuts missing my clicks all the time. It always felt slightly maligned too, probably because it was. My replacement red one feels solid. Absolutely perfect. Don't forget, a sensitive human finger can sense accurately down to about 20 microns. Not a typo, look it up. If a home button feels maligned, it probably is.
 
My daughter picked one up (blue) today. Same yellow-y screen around the edges, but fortunately hers does not exhibit the home button issue.
 
Almost same problem here with 16gb gold version. I live in Russia and in apple service i got answer that this is normal behavior lol. Gonna call apple and try to get refund.
 
baequivirrea said:
Almost same problem here with 16gb gold version. I live in Russia and in apple service i got answer that this is normal behavior lol. Gonna call apple and try to get refund.
Click to expand...

It surprising to me that a billion home buttons later, they still haven't perfected the QC process to keep this from happening.
 
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all the new ipods 6 have this issue?

I have a similiar issue with my ipad air 2, sometimes when you need to double click you need to stop pressing and try again fast (reposition the finger).
 
smorrissey said:
all the new ipods 6 have this issue?

I have a similiar issue with my ipad air 2, sometimes when you need to double click you need to stop pressing and try again fast (reposition the finger).
Click to expand...

The red ones seem to be OK in my limited experience. My red one has a perfect button, perfect screen, and much better battery life than my gold one that I exchanged, and all the other colours that I tried.
 
I tried pressing different edges of the home button on my 6g and they all work to turn on the device.
 
I'm waiting for replacement (Approx delivery is 1 sep) for my bad gold one if it will be with faulty home button too i'll post here.
 
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I received my replacement and first of all home button is much more responsive. Replacement is also gold color.
But home button not that responsive as on my ipad anyway. I think i will keep replacement if all other functions are ok.
Here picture of how button (approximately) works: http://i.imgur.com/QV4Oh7H.png
Green: nice
Orange: need extra push to work
Red: does not work at all or need to push hard
 
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