Carrier Problems with Three UK

purpleparrotuk

macrumors 6502a
Original poster
Jun 26, 2010
650
119
Further to the problems with 4g when the iPhone 7 was first released, both me and hubby are getting phone calls go straight through to voicemail. The phones are on our desks at work and signal appears to be good. I am fed up of the people finally getting through and saying they have been trying to get hold of me.

Anyone else with this problem? Is it just three U.K.?
 

Futhark

macrumors 65816
Jun 12, 2011
1,190
142
Northern Ireland
I've a friend who's having this very same issue with three UK. He's had a replacement SIM card from 3 and Apple on the phone talking him through different steps but still the same result. I'm on 3 but have the 7 Plus and don't have these issues.
 

Gav2k

macrumors G3
Jul 24, 2009
9,217
1,606
Further to the problems with 4g when the iPhone 7 was first released, both me and hubby are getting phone calls go straight through to voicemail. The phones are on our desks at work and signal appears to be good. I am fed up of the people finally getting through and saying they have been trying to get hold of me.

Anyone else with this problem? Is it just three U.K.?
Have you got to settings > general > about? It'll prompt a carrier update. Failing that try installing the public beta as it contains the latest carrier update file which is 27.5.1
 

purpleparrotuk

macrumors 6502a
Original poster
Jun 26, 2010
650
119
Have you got to settings > general > about? It'll prompt a carrier update. Failing that try installing the public beta as it contains the latest carrier update file which is 27.5.1
I am using the beta already. Thanks anyway :)
 

Beards

macrumors 6502a
Mar 22, 2014
954
390
Derbyshire UK
Further to the problems with 4g when the iPhone 7 was first released, both me and hubby are getting phone calls go straight through to voicemail. The phones are on our desks at work and signal appears to be good. I am fed up of the people finally getting through and saying they have been trying to get hold of me.

Anyone else with this problem? Is it just three U.K.?
Do you actually find Voicemail useful?
If not why don't you have it turned off.
Simply ring 333 and ask for it to be turned off.
To turn it back on again repeat the above.
 

andyp350

macrumors 6502a
Aug 14, 2011
807
459
Do you actually find Voicemail useful?
If not why don't you have it turned off.
Simply ring 333 and ask for it to be turned off.
To turn it back on again repeat the above.
That wouldn't solve the problem. If calls aren't getting connected the person will just get a 'person unavailable please try again later' message instead of the voicemail service.
Definitely something to take up with Three themselves. I'm with three on a 7+ and havent noticed any problems.
 

Entourage

macrumors newbie
Dec 7, 2016
4
1
I had exactly the same as you describe with Three U.K. along with the initial 4G problem that arose when the iPhone 7 came out on their network.

At the time Three were adamant that there was no issue and suggested I speak with Apple.

I ended up switching to EE. That was a couple of months ago and ever since I have had no problems whatsoever and have the added bonus of clearer quality audio on calls.
 

mrwoood

macrumors newbie
Jun 21, 2013
1
0
I have the iPhone 7,experiencing receiving call problems when on 4g network, after speaking to Apple resetting my handset, restoring my handset, changing my Sim,the problem still occurd three have now admitted there is a problem and have offered £5 off my monthly bill or to return handset and they would refund me handset and part of line rental.
If you turn off 4g it works better but you are paying for a service which you are not getting.
 

purpleparrotuk

macrumors 6502a
Original poster
Jun 26, 2010
650
119
I have the iPhone 7,experiencing receiving call problems when on 4g network, after speaking to Apple resetting my handset, restoring my handset, changing my Sim,the problem still occurd three have now admitted there is a problem and have offered £5 off my monthly bill or to return handset and they would refund me handset and part of line rental.
If you turn off 4g it works better but you are paying for a service which you are not getting.
If three have admitted there is a problem surely they should be doing a recall ?
 

iGeek2014

macrumors 68020
Jun 29, 2014
2,113
1,093
=== Nowheresville ===
I ordered a free PAYG SIM from Three U.K. to try out network coverage in my area and noticed no problems (iPhone 7 Plus here).

Are you able to use the office WiFI at all? Whilst it's not an ideal situation you'd be able to use Three's WiFi Calling then.
 
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