Problems with unsolicited emails

Discussion in 'iPad Tips, Help and Troubleshooting' started by Janh322, Feb 11, 2017.

  1. Janh322 macrumors newbie

    Joined:
    Feb 11, 2017
    #1
    Cannot get rid of unsolicited e mails. Will not allow me to "junk"or delete. Have unsubscribed countless times but they keep coming back
     
  2. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    You're getting emails that you can't delete or move to the Junk/Spam folder?
     
  3. Janh322 thread starter macrumors newbie

    Joined:
    Feb 11, 2017
    #3
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    Yes
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    Yes
     
  4. Janh322 thread starter macrumors newbie

    Joined:
    Feb 11, 2017
    #4
    It's been going on for over a week
     
  5. ericwn macrumors 68000

    Joined:
    Apr 24, 2016
    #5
    And the trash icon is greyed out or just not working?
     
  6. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #6
    Can you access your email account using a web browser and delete them there? Who is the email provider?
     
  7. Janh322, Feb 12, 2017
    Last edited: Feb 13, 2017

    Janh322 thread starter macrumors newbie

    Joined:
    Feb 11, 2017
    #7
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    I click on trash, emails disappear, message comes up'unable to move these messages to trash' & back they come !
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    We've tried that & it hasn't worked. Email provider is hotmail.com.
    However the emails are still appearing on iPad, but not on my main browser
     
  8. Janh322 thread starter macrumors newbie

    Joined:
    Feb 11, 2017
    #8
     
  9. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #9
    Is your email account set up as POP or IMAP (IMAP is the default for Hotmail these days)?

    Do you have any other email accounts set up on that iPad?
     
  10. Janh322 thread starter macrumors newbie

    Joined:
    Feb 11, 2017
  11. ericwn macrumors 68000

    Joined:
    Apr 24, 2016
    #11
    Did you try one of their own email apps or how did you resolve the issue?
     
  12. Janh322 thread starter macrumors newbie

    Joined:
    Feb 11, 2017
    #12
    I phoned Apple in the end & they talked me through it. I just turned off mail. Turned off pad & started again & it's worked. Many thanks
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    D
     

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