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Janh322

macrumors newbie
Original poster
Feb 11, 2017
7
0
Cannot get rid of unsolicited e mails. Will not allow me to "junk"or delete. Have unsubscribed countless times but they keep coming back
 

Janh322

macrumors newbie
Original poster
Feb 11, 2017
7
0
And the trash icon is greyed out or just not working?
[doublepost=1486971561][/doublepost]I click on trash, emails disappear, message comes up'unable to move these messages to trash' & back they come !
[doublepost=1486971855][/doublepost]
Can you access your email account using a web browser and delete them there? Who is the email provider?
We've tried that & it hasn't worked. Email provider is hotmail.com.
However the emails are still appearing on iPad, but not on my main browser
 
Last edited:

Janh322

macrumors newbie
Original poster
Feb 11, 2017
7
0
[doublepost=1486971561][/doublepost]I click on trash, emails disappear, message comes up'unable to move these messages to trash' & back they come !
[doublepost=1486971855][/doublepost]
We've tried that & it hasn't worked. Email provider is hotmail.com.
However the emails are still appearing on iPad, but not on my main browser
 

ericwn

macrumors G4
Apr 24, 2016
11,797
10,349
Did you try one of their own email apps or how did you resolve the issue?
 

Janh322

macrumors newbie
Original poster
Feb 11, 2017
7
0
I phoned Apple in the end & they talked me through it. I just turned off mail. Turned off pad & started again & it's worked. Many thanks
[doublepost=1487090933][/doublepost]
I phoned Apple in the end & they talked me through it. I just turned off mail. Turned off pad & started again & it's worked. Many thanks
D
 
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