I got a WD My Passport a while back and just can't get it to work right. Ideally, I'd love to strip all the software out of it and just use it as a back up hard drive but I think it's in the firmware? Anyway, the 2 problems I'm having with it are: 1- When I set up the backup through WD SmartWare it always fails because it says the hard drive is full. But it's not. It far from being full. I can't figure that out. It's 500GB but only backing up around 300GB (mostly music and pictures). 2- If I try to drag a drop a folder to the hard drive I get the error "The operation cant be completed because an unexpected error occurred (error code 0)." It's basically useless as is. Does anyone have any suggestions other than using it as a paperweight? Any help would be great! Thanks in advance.