Why Basic?! You had the joy of Python at your finger tips.
Seriously it sounds like you were unwilling to learn stuff you needed to know. Myself and many other people overcame all these problems. We were not born with the innate knowledge that you are complaining you lack we simple knuckled down and did the work until we understood how something worked.
It takes time and effort. It is not hard though and despite what you have said you could have found all the answers you wanted in about 5 minutes with a simple Google search. Time will tell how you get on with programming when you really do have to find information out for yourself.
A company offering support is unlikely to answer every little question you have and they definitely will not teach you to program. A certain level of knowledge is assumed about computers in general.
Seriously it sounds like you were unwilling to learn stuff you needed to know. Myself and many other people overcame all these problems. We were not born with the innate knowledge that you are complaining you lack we simple knuckled down and did the work until we understood how something worked.
It takes time and effort. It is not hard though and despite what you have said you could have found all the answers you wanted in about 5 minutes with a simple Google search. Time will tell how you get on with programming when you really do have to find information out for yourself.
A company offering support is unlikely to answer every little question you have and they definitely will not teach you to program. A certain level of knowledge is assumed about computers in general.