Process of returning phone on AT&T next bought from Apple Store?

Discussion in 'iPhone' started by royinla14, Nov 10, 2017.

  1. royinla14 macrumors 6502

    Joined:
    Oct 12, 2011
    #1
    what is the process of returning phone that is on AT&T next but got from the apple Store? Do I go to apple and need to call AT&T? Thanks
     
  2. The 12th Man macrumors regular

    The 12th Man

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    Sep 9, 2016
    #2
    You should have received a few emails with the process of mailing your phone in.
     
  3. royinla14 thread starter macrumors 6502

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    Oct 12, 2011
    #3
    I haven’t tried to return anything yet I’m just curious do I just go to the apple apple Store with the phone and package?
     
  4. Ntombi macrumors 68040

    Ntombi

    Joined:
    Jul 1, 2008
    Location:
    Bostonian exiled in SoCal
    #4
    @The 12th Man is saying that the process is clearly laid out in the emails you should have received.

    I bought my AT&T Next X via Apple, and immediately got two emails with the contract, the mailing label, and the process.

    You do not return them in person, you pack up the old phone and mail it in with a provided USPS mailing label.
     
  5. The 12th Man macrumors regular

    The 12th Man

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    Sep 9, 2016
    #5
    No. Can’t return it to Apple or even ATT’s official retail stores. Have to send it in, sadly.
     
  6. Lobwedgephil macrumors 68040

    Lobwedgephil

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    Apr 7, 2012
    #6
    Returning the trade in or the new phone bought from Apple?
     
  7. royinla14 thread starter macrumors 6502

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    Oct 12, 2011
    #7
    Sorry maybe I was not clear. I’m talking about returning a new iPhone X I got at the apple store
     
  8. Ntombi macrumors 68040

    Ntombi

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    Jul 1, 2008
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    Bostonian exiled in SoCal
    #8
    Oh!

    Call AT&T and tell them you want to return it. They’ll have to cancel your Next contract on their end.
     
  9. rarebeauty macrumors 6502

    rarebeauty

    Joined:
    Sep 22, 2014
    #9
    All you have to do is return it to the Apple Store with your receipt. They handle everything there. No need to call AT&T. I did this same process yesterday. I originally purchased my phone through the Apple Store App using AT&T Next. They took the return with no problems and my upgrade came back within minutes.
     
  10. royinla14 thread starter macrumors 6502

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    Oct 12, 2011
    #10
    Thanks. Just curious what phone did you return and what did you get instead?
     
  11. rarebeauty macrumors 6502

    rarebeauty

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    Sep 22, 2014
    #11
    You’re welcome. I returned the X and went with the 8 Plus.
     
  12. The 12th Man macrumors regular

    The 12th Man

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    Sep 9, 2016
  13. Gryfter macrumors 6502

    Gryfter

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    Apr 15, 2011
    Location:
    Brooklyn, NY
    #13
    What I did was swap sim cards, set the X to factory; deleting everything on the phone and took the phone to an Apple store to process the return.

    Called AT&T to let them know of the return and confirm my upgrade eligibility was back and it was.

    edit: never mind, thought you meant returning the new phone...reading comprehension fails after 2am.
     
  14. techiegirl macrumors 6502a

    techiegirl

    Joined:
    Sep 7, 2007
    #14
    So I returned an AT&T X (purchased from Apple on Next ) to Apple. It’s been over 24 hours and AT&T still shows we’re on next.
     
  15. royinla14 thread starter macrumors 6502

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    Oct 12, 2011
    #15
    What are you getting instead?
     
  16. techiegirl macrumors 6502a

    techiegirl

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    Sep 7, 2007
    #16
    The Verizon X. We went with the unlocked Verizon instead but we’ll still use it on AT&T.
     
  17. Lobwedgephil macrumors 68040

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #17
    Should be instantaneous, I would call at&t and let them know. Verizon model working better for you?
     

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