Finally convinced my in-laws to upgrade their old 3Gs to a new 6s. I can't be there to help them when they do it, so I'm trying to figure out the whole process in advance. I'm assuming to send them to the Apple store because I thought it would give them the smoothest overall experience. Guy at Apple store said the main thing they need to do is backup the phone first, then restore it after the new phone is activated. OK, but that raises questions: 1) Since they don't have a laptop, they'd have to do the backup and restore at home. That would mean (?) that any of the setup the Apple store helps them do would need to be re-done at home after the restore. Actually I'm not 100% sure of this: would any setup survive the restore process? 2) If they used an iCloud backup (instead of using iTunes on their Mac), they could theoretically restore at the store but that would take a long time (no matter how fast the Apple store Wifi is, it still seems like this would be slow. Or would it?) And so, I'm left with the question: is there any realistic way for them to be able to walk out of the Apple store with a completely restored, fully set-up and functioning new iPhone? If not, I'm wondering if it would be simpler for them to just mail order the phone and do the whole thing at home in one shot. But I really want them to get the benefit of the Apple store walking them through everything.