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product replacement pending

Z

zaidar61s

macrumors member
Original poster
Oct 27, 2009
31
0
hi there
Sent my 3GS in due to unknown error (9) which wouldnt let me restore it back to original state. Got past Step 2 - Service - Issue Identified. At Step 3 - Product Replacement Pending.
Does that mean Im definitely getting a replacement

thanks
 
yh i found it after posting thread but i was hoping people would post who have had experience with this procedure
 
zaidar61s said:
yh i found it after posting thread but i was hoping people would post who have had experience with this procedure
Click to expand...

Oh, sorry. I figured if Apple said "A replacement iPod will be shipped to you shortly" that they would be shipping a replacement to you shortly, but I guess I'm not really in a position to know.

Anyone else know if these repair status messages and their expanded explanations mean what Apple says they do, or is it possible that these messages have nothing to do with the actual status of someone's repair?
 
thanks Penguissimo
can anyone explain please, i rang them and they do not know anything they have told me its shipped and its the same tracking number that ups gave me when i sent it to them which is absolute jibberish.

i will phone again in a while
 
zaidar61s said:
thanks Penguissimo
can anyone explain please, i rang them and they do not know anything they have told me its shipped and its the same tracking number that ups gave me when i sent it to them which is absolute jibberish.

i will phone again in a while
Click to expand...

Sounds like they might have shipped you a replacement! What's the format of the tracking number? UPS tracking numbers tend to sound like gibberish; usually "1Z" followed by 16 numbers.
 
This thread is hysterical! i feel you could really script it into an excellent comedy sketch!
 
pixelated said:
This thread is hysterical! i feel you could really script it into an excellent comedy sketch!
Click to expand...

Whatever it takes to assuage someone's fears :)

OP, would you mind letting us know if/when you get a replacement, and if it's the same model as what you had before?
 
update:recieved a brand new replacement i doubt its refurbished as the serial number starts with 8 but im not certain, refurbished handsets are like new anyway
 
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