product replacement pending

Discussion in 'iPhone Tips, Help and Troubleshooting' started by zaidar61s, Feb 2, 2010.

  1. zaidar61s macrumors member

    Joined:
    Oct 27, 2009
    #1
    hi there
    Sent my 3GS in due to unknown error (9) which wouldnt let me restore it back to original state. Got past Step 2 - Service - Issue Identified. At Step 3 - Product Replacement Pending.
    Does that mean Im definitely getting a replacement

    thanks
     
  2. Penguissimo macrumors 6502a

    Penguissimo

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    Michigan
    #2
  3. zaidar61s thread starter macrumors member

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    Oct 27, 2009
    #3
    yh i found it after posting thread but i was hoping people would post who have had experience with this procedure
     
  4. Penguissimo macrumors 6502a

    Penguissimo

    Joined:
    Nov 17, 2009
    Location:
    Michigan
    #4
    Oh, sorry. I figured if Apple said "A replacement iPod will be shipped to you shortly" that they would be shipping a replacement to you shortly, but I guess I'm not really in a position to know.

    Anyone else know if these repair status messages and their expanded explanations mean what Apple says they do, or is it possible that these messages have nothing to do with the actual status of someone's repair?
     
  5. zaidar61s thread starter macrumors member

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    Oct 27, 2009
    #5
    thanks Penguissimo
    can anyone explain please, i rang them and they do not know anything they have told me its shipped and its the same tracking number that ups gave me when i sent it to them which is absolute jibberish.

    i will phone again in a while
     
  6. Penguissimo macrumors 6502a

    Penguissimo

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    #6
    Sounds like they might have shipped you a replacement! What's the format of the tracking number? UPS tracking numbers tend to sound like gibberish; usually "1Z" followed by 16 numbers.
     
  7. pixelated macrumors 6502a

    pixelated

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    Oct 21, 2008
    #7
    This thread is hysterical! i feel you could really script it into an excellent comedy sketch!
     
  8. Penguissimo macrumors 6502a

    Penguissimo

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    #8
    Whatever it takes to assuage someone's fears :)

    OP, would you mind letting us know if/when you get a replacement, and if it's the same model as what you had before?
     
  9. zaidar61s thread starter macrumors member

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    Oct 27, 2009
    #9
    update:recieved a brand new replacement i doubt its refurbished as the serial number starts with 8 but im not certain, refurbished handsets are like new anyway
     
  10. skunk macrumors G4

    skunk

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  11. Penguissimo macrumors 6502a

    Penguissimo

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    Nov 17, 2009
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    #11
    It never hurts to double-check. You want to be absolutely sure about these things :):):)
     
  12. pixelated macrumors 6502a

    pixelated

    Joined:
    Oct 21, 2008
    #12
    Exactly! i mean, 'product replacement pending'...how much more cryptic can you be?!?
     

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