Program closed: Beta testers for The Cloud WiFi in the UK

Discussion in 'iPod touch' started by TheCloud, Sep 22, 2007.

  1. TheCloud macrumors newbie

    Joined:
    Sep 22, 2007
    #1



    Hi all

    I need some beta testers to try using their iPod Touch on The Cloud's UK WiFi network over the next few days. In return I will give 6 months free access.

    What I need is 15 people willing to try 5 hotspots each over the next 3 days to access iTunes or browse the web for a few minutes at each.

    All I need to know from anybody wanting to participate is the MAC address of their iPod Touch and we will enable it at this end within about 30 minutes. When you turn up at a hotspot you should be able to just attach to our network (no logging in required - the network will recognise your device). After you have tried 5 hotspots just send me a note saying where you tired it and whether it worked ok (and whether you liked the experience) and I will then make sure your access lasts for 6 months for free.

    We have a shortage of iPods in the office, and really want to make sure it works ok in lots of our locations. Hope I'm not offending anybody with this being a commercial post - I am really after some help from the community.

    If you have an iPod Touch now and can help - drop me a mail at owen.geddes AT thecloud.net

    thanks!

    Owen
     
  2. Tclare macrumors regular

    Joined:
    Sep 30, 2006
    #2
    I am so annoyed that I didn't get a iPod Touch in time and that I will have to wait until the 28th. :( I would love to have been a beta tester and am still willing. But I am sure there are plenty of other iPod Touch owners who want the chance.
     
  3. pauld macrumors regular

    Joined:
    Feb 8, 2003
    Location:
    Tokyo (London for the holidays!)
    #3
    I would love to take part here in London, which is the mac address though? Would mine be 00:1D:4F:0A:04:10?
    if so, count me in please!
     
  4. DeXtA macrumors member

    Joined:
    Sep 19, 2007
    Location:
    Ipswich
    #4
    I will be getting my touch soon, I will be happy to help. I live in Ipswich if that helps?
     
  5. Tclare macrumors regular

    Joined:
    Sep 30, 2006
    #5
    When will the Cloud service be launched properly?
     
  6. JD92 macrumors 6502a

    JD92

    Joined:
    Apr 14, 2005
    #6
    Hey Owen, I'm currently searching all over Glasgow to try and find an iPod Touch, I'll be going out today to see if I can pick one up.

    I live in Glasgow and I go to Beanscene a lot who use The Cloud so I was considering getting a subscription anyway.

    Let's hope I find a Touch tonight!
     
  7. TheCloud thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    #7
    I'm afraid i cant tell you what the proposition is and when we will launch - but i can tell you its coming very soon......

    Thanks for all the emails and offers of help - emails are on their way out and accounts are being setup. i can still take a few more on as i want a wider geographical spread.

    Dont worry if you dont have a touch yet - we have something for you soon for when you get one....

    thanks

    owen
     
  8. DoesNotCompute macrumors newbie

    Joined:
    Jun 24, 2007
    Location:
    Falmouth / Milton Keynes
    #8
    Hey Owen -

    I just ordered my touch today - should be here by the end of the week. Fingers crossed. :)

    Im a student at University College Falmouth.

    Its in Cornwall and I've noticed we have the cloud here - I would love to help out, but as I said dont yet have my touch.

    Just firgured I'd let you know as you said you wanted a wider geo reach.

    Good luck

    Gareth
     
  9. rino555 macrumors newbie

    Joined:
    Sep 23, 2007
    #9
    iPhone

    I will get the touch next month but meanwhile, let me know if I can help you with my iPhone.
     
  10. swanseastu macrumors member

    swanseastu

    Joined:
    Sep 18, 2007
    Location:
    Swansea, Wales UK
  11. TheCloud thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    #11
    The first trialists have all been enabled. Some more people that have mailed me but not yet supplied a MAC address will go on the trial tomorrow.

    THANKS TO EVERYBODY WHO HAS MAILED.

    Entries for the trial are now closed. I will reply to any outstanding mails as quickly as possible.

    Rino555 will be in touch regarding the iPhone.

    thanks!

    Owen
     
  12. RodThePlod macrumors 6502a

    RodThePlod

    Joined:
    Sep 7, 2005
    Location:
    London
    #12
    Dang! I would have loved to have taken part - but my touch is still waiting to be shipped!

    What is it with pre-ordering my touch on the Apple store on the day of the announcement and then seeing everyone picking theirs up weeks before Apple even decide to pick mine for shipment :rolleyes:

    Oh well. I guess I'll hopefully get one free of screen defects.

    Anyhow - I'll drop you a line anyway as I'd like to get a contact at The Cloud for one of my projects.

    Cheers,

    Rod.
     
  13. tadunne macrumors regular

    Joined:
    Jul 25, 2002
    Location:
    Birmingham UK
    #13
    Now the service is out of the bag I've signed up to it. I'm having trouble finding working cloud hotspots. All the hotspots listed on the clouds site have BTopenzone available there but no cloud? even tho the cloud web site says there should be a hot spot there. It gets even weirder when it's apparant that "the cloud" supplies the wifi service to BT in some cases.

    Whats going on anyone know?
     
  14. wfuggle macrumors member

    Joined:
    Sep 20, 2004
    Location:
    Birmingham, UK
    #14
    Where have you tried in Brum? Works for me at Cloud Hotspots eg walking between Palisades ramp and Bull Ring via the Bull on Saturday morning was able to view a YouTube video at 2 hotspots while on the move. Also works around pubs in Harborne and Wolverhampton (I was a beta tester). Are the sites TheCloud or BTOpenzone (like New Street Station).
     
  15. tadunne macrumors regular

    Joined:
    Jul 25, 2002
    Location:
    Birmingham UK
    #15
    I was trying to access via some by phone booths on new at. The cloud site lists them as available on their network. The only place I have found a working cloud wifi in brim is at the briar rose. Now either something is up or the cloud are lieing on their site. All i find are bt open zone when i get there can we connect via them? The bt landing page has options for other providers like tmobile etc but no cloud. I was on the understanding that cloud provide wifi for most of openzones hotspots so its alittle weird?
    I have raised a support ticket with the cloud at lunch today. No reply yet.
     
  16. wfuggle macrumors member

    Joined:
    Sep 20, 2004
    Location:
    Birmingham, UK
    #16
    I think the phone boxes was what I was accessing but didn't specifically choose. Simply had wifi switched on and when signal showed on home screen just tapped the YouTube icon (or safari etc) and "boom" you were using the network. Will try New Street Station on Wednesday morning when on way to London.
     
  17. tadunne macrumors regular

    Joined:
    Jul 25, 2002
    Location:
    Birmingham UK
    #17
    I tried where you were saying this morning an yes I could see a cloud hotpot there and it worked, but still none of the other areas I've looked at long new st (the road not the station) appear not to be covered by cloud, even tho there web site says they are.

    Again BTopenzone is everwhere and from what I gather most providers let you use other providers accounts for roaming? I know BR openzone people can connect to cloud how about the other way?
     
  18. wfuggle macrumors member

    Joined:
    Sep 20, 2004
    Location:
    Birmingham, UK
    #18
    Tried help on their website to try and clarify this and its not very clear! I wonder as TheCloud uses MAC address for Touch and you need to log in to partner sites then on BTOpenzone landing zone you need to log in to get access. Did you get a user name and password with your subscription? I'll try this as well tomorrow. If this is the case it will certainly be part of my feedback! So far they have corrected problems connecting but often 24 - 36 hours after feedback. I think they are still learning how to interact with the device.
     
  19. Sly macrumors 6502

    Sly

    Joined:
    Nov 30, 2003
    Location:
    Airstrip One
    #19
    Very true, some connection problems I was having at my local mycloud hotspots have now been sorted. My iPT now automatically logs on when in range of a mycloud network.
     
  20. tadunne macrumors regular

    Joined:
    Jul 25, 2002
    Location:
    Birmingham UK
    #20
    Some cloud hotspots dont seem to support the MAC address route, when this happens you can login with the username/password on the cloud landing page.

    The BT open zone landing page has a login that you can select a number of providers like O2, t-mobile etc but no cloud option

    Are you still in contact with that cloud user who got you on the trial? maybe you can ask him to look at this thread and maybe he can help with our connection issues in Birmingham. Still no response from the support website. I have been adding my own updates to the ticket of my observations (and the friends with his touch) of the state of the hotspots in Birmingham. The ticket number is 5374-4351429

    Out of about 20 hotspots we tried about 3 worked. If more of the BT payphone "HOTZONES" worked the coverage in Brum using the cloud would be great!
     
  21. tadunne macrumors regular

    Joined:
    Jul 25, 2002
    Location:
    Birmingham UK
    #21
    Using the MAC address (isn't that term over used in the computer industry?) to login to an access point it not new to them, it's how their unlimited single (6.99) account works.
     
  22. TheCloud thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    #22
    Hi there

    we have had trouble getting hold of devices (like everybody!) - we got some into customer services today, so they are able to more effectively provide support. We hadnt anticipated having a delay in getting them devices last week.

    On the connection question if when you connect to a hotspot you get a login page its one of two things.

    A) you shouldnt get a login page - but if you get one thats cloud branded it means that either your device hasnt been registered for our service OR you have been in another hotspot in the last 15 minutes. We currently have a 15 minute timeout logout (we dont allow you to be logged in twice at the same time) - I think we may need to look at changing this given how mobile the devices are depending on the feedback from owners

    B) you shouldnt get a login page - if its not a cloud branded page, its not part of the cloud network (The cloud is 7,500 of the approx 10,000 commercial hotspots in the UK).
     
  23. TheCloud thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    #23
    BTW I'm still getting a lot of emails to offer to sign up for the beta - I'm afraid the beta is over so there are no more beta program places available

    thanks!

    Owen
     
  24. tadunne macrumors regular

    Joined:
    Jul 25, 2002
    Location:
    Birmingham UK
    #24
    Owen, Here's the list I sent to customer services I basically printed off the hotspot list and myself and a friend (both with touches) spent a couple hours checking out each one and this is what we found:

    No Cloud wifi available, BT openzone available No SSID

    BT PayPhone - Pinfold St B2
    Shakespeare
    BT PayPhone - Temple Row West B2 5PA
    BT PayPhone - New St B2 4NP
    BT PayPhone - New St B2 4NSc
    BT PayPhone - New St (102) B2 4HQ
    BT PayPhone - Temple Row West B2 5PA

    SSID but can not access web/landingpage or landing page does not let us log in
    BT PayPhone - High St B4 7SL
    BT PayPhone - Dale End B4 7LP
    Woodcock
    Square Peg

    Works

    BT PayPhone - Stephenson Place B2 4PY
    Briar Rose
    O2 Birmingham
    BT PayPhone Union Passage B2


    As you can see some of the failure were with the landing page and this is now explained by the 15 min session you mention above.

    I think you might need to rethink this as the I think the touch will automatically connect to an access point it's connected to before. So if it sees a cloud access point it will connect. You can be walking through the city centre and be connecting while it's in your pocket. So once you get to your destination and the place you maybe want to use the cloud you are already logged in some place else.

    As for the hotspots with no cloud visibility where there should be (according to your listings) They were mostly BT pay phones down New Street (The main street in Birmingham City Centre) So I would hope that these should be working? At the moment half of New street appears to be dark! which is a huge area in the city.

    Tim
     
  25. TheCloud thread starter macrumors newbie

    Joined:
    Sep 22, 2007
    #25
    Tim

    posted on the other thread what I am going to do on this tomorrow. But wanted to say thank you very much for doing this (logging these sites and the problems you had) its really valuable getting well documented information from the field.

    thanks again

    Owen
     

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