Proximity sensor issue

Discussion in 'iPhone Tips, Help and Troubleshooting' started by newtoiphonesdk, Oct 8, 2011.

  1. newtoiphonesdk macrumors 6502a

    Joined:
    Jul 30, 2010
    #1
    My iPhone 4 ps quit working recently. It is still under warranty but there is no nearby apple store to take it to and I'd rather see if there may be an easy fix before I ship it off and have no phone for a week. I can still see the faint red glow when I am on a call, but it won't turn the screen off...ever. It will auto adjust the brightness of screen when light changes just won't turn off screen in phone call. Any thoughts?
     
  2. Justim macrumors 6502

    Joined:
    Sep 26, 2011
    #2
    If there was no physical cause for this problem like water damage or dropping it, ask Apple to send you an iPhone before you send in yours. They will put a hold on a credit card for the amount of the iPhone just to make sure you return the phone and it isn't broken to pieces.

    They would have to replace the phone anyway.

    But I doubt it would take a week. I you want to get our phone replaced without having a hold on your card, thy will probably overnight a prepaid box to you, overnight the problem phone to themselves, and overnight a new phone to you. 3-4 days max if you make sure to do your part in the morning/earliest time possible.

    As for an easy fix... I highly doubt it.
     
  3. newtoiphonesdk thread starter macrumors 6502a

    Joined:
    Jul 30, 2010
    #3
    Do they ever contact AT&T and ask them to swap it out for a replacement?
     
  4. Justim, Oct 8, 2011
    Last edited: Oct 8, 2011

    Justim macrumors 6502

    Joined:
    Sep 26, 2011
    #4
    No :-/

    Apple likes to deal with customers needing support directly. That's how they keep their satisfaction rating so high. AT&T just ruins everything it touches so Apple wants as little interaction with them for customers as possible. I called AT&T tonight and the moron told me adding my iPad to my existing bill "can't be done". I did it two months ago and the next rep confirmed that there had been an iPad on my plan... But even she didn't know how to add it back... Lol. So much for their slogan "Rethink Possible".

    You could try backing up restoring/DFU restoring the phone. That may work, but it sounds like a hardware problem to me. It's at least worth a shot and might save you a bunch of trouble.
     

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