Proximity sensor not working

Discussion in 'iPhone' started by jfreak623, Oct 14, 2011.

  1. jfreak623 macrumors 6502

    Joined:
    Sep 26, 2007
    #1
    anybody else? I have the white 4S and screen will not go off when next to my ear..
     
  2. iYitsy macrumors member

    Joined:
    Oct 14, 2011
    Location:
    NY
    #2
    Do you have a case on it?
     
  3. jfreak623 thread starter macrumors 6502

    Joined:
    Sep 26, 2007
    #3
    no, i literally just got it out of the box and was messing around with it. Siri told me i could just lift it up to my ear to talk without pushing button and thats when i noticed the screen was not shutting off when i did that nor could i issue commands to siri
     
  4. iYitsy macrumors member

    Joined:
    Oct 14, 2011
    Location:
    NY
    #4
    Have you tried doing a simulated battery pull?

    Holding the home button and power key for 15 seconds?

    If so, try hard resetting it. If it is still broken then the proximity sensor is bad. I Would go to your carrier and request a DOA.
     

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